Laura was fantastic
Laura was fantastic. She was very helpful, friendly and knowledgeable.
DLG LEGAL SERVICES LIMITED
Reviews 455•
4.0
Business Services4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
The man I spoke to was so nice and…
The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.
Customer Feedback
Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!
I have had a really good experience
I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.
Company details
Information provided by various external sources
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Contact info
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Website
www.dlglegalservices.comAll reviews
455 total • Write a review
Showing 381 - 390 of 451 reviews
A
Mixed experience with a positive outcome
My initial experience was terrible - the first person who was dealing with my case was impossible to contact, never returned messages or calls unless I escalated to management. He made no effort to understand the case and little progress was made over 3 years resulting in a lot of stress and wasted time. I would give zero stars for this period if I could. This individual then left the company and Maryam was assigned my case. My experience with Maryam could not have been more different. She was very responsive, took the time to discuss and understand the case properly and to ensure it progressed with the best outcome for myself. At times she went above and beyond, even calling outside of her working hours to ensure time critical issues were dealt with. As a result in a relatively short period of time we ended with a successful conclusion. I would give 5 stars for the period that Maryam handled my case. I have rated the experience 3 stars to take into account the period before she took over.
Date of experience: February 8, 2024
RC
They really need to be investigated but not by DLG
Attack of the Bad Driver In early 2023, my brother experienced a harrowing journey from Goodshays Drive across the A12 to Gubbins Lane amidst adverse weather conditions, including rain and sporadic sleet. Complicating matters further, all traffic lights were malfunctioning, cloaking every traveler in uncertainty. My brother, adhering to road safety, paused at his designated solid white line before safely merging onto the road. After covering approximately 40 meters—a distance verified using Google Maps—to approach Gubbins Lane, an unforeseen antagonist collided with the rear passenger side of his vehicle. The impact, originating merely 12 meters from where the offender should have halted, was so severe it spun my brother’s car 180 degrees, rendering it a total loss. The other driver, while responsible for this chaos, managed to exchange details with my brother, revealing dashcam footage that would later become a pivotal element of our dispute. Direct Line: A New Hope We promptly contacted Direct Line, initiating the claims process. Despite the repetitive request for documentation—which seemed excessive and redundant—the insurer recognized the incident as a no-fault accident, attributing the blame squarely to the other driver. This acknowledgment brought immense relief to my brother, lifting the heavy burden of his first major accident off his shoulders. DLG and Aegis: A Frustrating Turn of Events Transitioning to DLG marked the onset of our challenges. The expectation that Direct Line would transfer all relevant documents to DLG was quickly dispelled, forcing us to resubmit the paperwork. The case's progression was painstakingly slow, with our case handler frequently unavailable due to illness or vacation. Enter Aegis, the adversary's insurer, adopting a stance of deliberate delay and eventually proposing an unjust 50/50 liability split. Despite our insistence on the dashcam footage, which could decisively determine fault, Aegis dismissed its necessity, undermining the very purpose of such evidence. DLG's agreement with this assessment was disheartening, especially as they overlooked the potential for CCTV evidence, which, due to procedural delays, was no longer accessible beyond a 30-day retention period. The lack of understanding and acknowledgment of the facts, including the dynamics of the crash and the principles of unmarked junctions, was appalling. Our repeated explanations and complaints were met with indifference, cementing a 50/50 liability decision that seemed detached from the incident's reality. Conclusion Reflecting on this experience has been cathartic, though it's highlighted a profound level of incompetence within DLG. For those navigating car insurance claims, I advise caution with DLG or any legal coverage they provide. Opting for an accident management team, if available, may offer a more supportive and efficient path to resolution.
Date of experience: February 7, 2024
WT
Nathan took the time to explain…
Nathan took the time to explain everything clearly and to answer all the questions I had. At a time where I am unsettled by the accident it is important to have people who will listen to me and my worries and not just treat me like a case number.
Date of experience: February 6, 2024
FB
Terrible client service…
There are always long gaps between contact, emails are never replied to, DLG promises action but it is always necessary to phone back again and again. Bear this in mind when using Churchill Insurance.
Date of experience: February 6, 2024
TB
Insurance issues
After experiencing some difficulties with my insurance company, it was great to speak to someone who genuinely listened to me. The agent I spoke with was very helpful and resolved an ongoing issue for me. They gave good, clear information and instructions on what I needed to do.
Date of experience: February 6, 2024
JH
Excellent customer service
The person I spoke to was extremely polite and put me at ease straight away. She was professional and explained everything clearly and obtained the information she needed from me in a pleasant manner. I was telephoned promptly at the prearranged time.
Date of experience: February 6, 2024
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