DLG LEGAL SERVICES LIMITED
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Mixed experience with a positive outcome
My initial experience was terrible - the first person who was dealing with my case was impossible to contact, never returned messages or calls unless I escalated to management. He made no effort to understand the case and little progress was made over 3 years resulting in a lot of stress and wasted time. I would give zero stars for this period if I could. This individual then left the company and Maryam was assigned my case. My experience with Maryam could not have been more different. She was very responsive, took the time to discuss and understand the case properly and to ensure it progressed with the best outcome for myself. At times she went above and beyond, even calling outside of her working hours to ensure time critical issues were dealt with. As a result in a relatively short period of time we ended with a successful conclusion. I would give 5 stars for the period that Maryam handled my case. I have rated the experience 3 stars to take into account the period before she took over.