Laura was fantastic
Laura was fantastic. She was very helpful, friendly and knowledgeable.
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DLG LEGAL SERVICES LIMITED
Reviews 455•
4.0
Business Services4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
The man I spoke to was so nice and…
The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.
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Customer Feedback
Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!
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I have had a really good experience
I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.
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Company details
Information provided by various external sources
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Contact info
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Website
www.dlglegalservices.comAll reviews
455 total • Write a review
Showing 171 - 180 of 451 reviews
ZR
Laura Martin called me today and I have…
Laura Martin called me today and I have found her super polite, understandable, decent and professional and she knows her job very well and super helpful. In regard DLG company, I am not happy with the service they provide, a phone call was scheduled 3 times and I have managed to talk to them after almost two months. Complaint was logged but the complaint team as come back to me with some really nonsense response and when I replied back never responded.
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MB
After car accident in 2021 DLG have…
After car accident in 2021 DLG have been fantastic throughout the 3years it’s taken to receive a settlement.Always keeping me informed. My case was taken over by Senior Litigator Emran Ali and he gave me assurances my case would be settled before cut of date and it was. Cannot thank him enough so big THANK YOU EMRAN Merry Christmas to all @DLG June Bishop
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GR
Thank you Dusan!
It was my first time in any type of Court. We won the case thanks to Dusan, who was patient, very good at communicating, and an experienced solicitor. If I ever have to go to Court again, which I hope will never happen, I would want Dusan fighting my corner. I highly recommend him, and I am very thankful for his support and guidance.
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JC
A legal company with heart, that gets results
Things were looking utterly hopeless for my insurance claim. But the other party reckoned without Kopano Seema at DLG Legal Services... Her tenacity, professionalism, thoroughness and expertise, coupled with her warmth and kindness, gave me hope and comfort throughout the protracted, distressing case. And resulted in an outcome more positive and satisfying than I dared hope for! I am so grateful: Kopano gave me a sense that right will out and justice served. That has been such a comfort, and worth everything. Thank you Kopano.
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EM
Thank you
Although I didn't get the outcome I wanted following a car accident, I would like to say a big thank you to the legal team of DLG services. But more specifically a huge thank you to Maryam Farhan-Quddusi who was with me all the way through the rubbish. Being a nurse and working shifts, I'm extremely hard to get in touch with, but she persevered and didn't loose patience with me, even when I forgot to reply sometimes. She gave me good, professional advice and was thorough, understanding and empathetic towards me even when I admittedly got angry occasionally. Overall, thank you to DLG Legal for being my backbone during this situation. Just pleased it's now over! I hope you all have a fabulous Christmas 🎄
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J
Awful customer service
Awful customer service Awful response time Awful portal Very very very slow to the extent that I went & got assessed & treated by specialist privately & then 3 months later They wanted me to go to a specialist to get assessed & refused to recognise the report I had already had done although it matched their specialist diagnosis More interested in making money for themselves even if it repeats treatment that you have already done Failed to pick the file until July although it was sent to them in March ( by themselves ) DLG = Direct Line Repeatedly asked for complaints procedure & ignored Claim on going due to their insistence of duplicating all the treatments & assessments I’ve already had which of course drives up their payout not mine Thanks for your reply Yes someone got in contact Didn’t help Still hasn’t sent me the complaints process
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m
I would highly recommend DLG legal…
I would highly recommend DLG legal services for your legal support. I was in an accident some years ago and was badly injured but was fortunate to have DLG cover through my home insurance. The team at DLG supported me through a claim and the various medical investigations over the years to a positive settlement recently. I found the team to be very caring and supportive. They are responsive and you have one case handler who you can speak to and correspond with so the service feels more personal. My legal advisors have always been very knowledgeable and provided sound advice. I wouldn’t hesitate to work with them again (but hope I won’t need to!)
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D
Asli was amazing!
Asli was honestly fantastic and an absolutely credit to the company! I had a long 3 year battle but she has pulled it through for me when I was close to giving up. Negotiated higher than my first offer settlement, great communication all throughout the process and a genuinely lovely person. Very grateful for her work!
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JN
Intentionally incompetent?
As previous reviews state, this company lies from the start and disrupts proceedings, increasing the other party's costs. I am just about to write a formal complaint, and no doubt they will not respond, so I have every intention of then reporting to the legal ombudsman.
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