Laura was fantastic
Laura was fantastic. She was very helpful, friendly and knowledgeable.
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DLG LEGAL SERVICES LIMITED
Reviews 455•
4.0
Business Services4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
The man I spoke to was so nice and…
The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.
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Customer Feedback
Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!
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I have had a really good experience
I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.
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Company details
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Website
www.dlglegalservices.comAll reviews
455 total • Write a review
Showing 161 - 170 of 451 reviews
PM
Elle has been very helpful
Elle has been very helpful, especially as I am not very good with sending messages on the I pad. She has been quick to reply and has forged ahead in order to get my claim settled. I thank her very much for all her help, she had been excellent.
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C
Dusan saw my claim through to the end
Dusan saw my claim through to the end. From the start of the claim until its resolution, Dusan gave me complete confidence in handling my case. He was knowledgeable, patient and attentive, taking the time to explain every step of the process. I highly recommend him and his services to anyone making a claim with DLG.
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KE
My case worker was Michael Heanue
My case worker was Michael Heanue , he took over my case as there were complications , he was so professional , promt and determined to get the case closed for me . He followed up every phone call with an email , he was kind patient and explained everything to me in detail . Thank you Michael for all your help , You should Be recognised for your hard work Kelly Edwards
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dc
Excellent Service by DLG
Two and a half years ago I had a personal injury claim which DLG Legal Services Ltd dealt with on my behalf. The process itself was not for the faint hearted as it takes so long but I found DLG Legal Services Ltd very professional, responsive and prompt in dealing with my claim. Their representative was very conscientious, courteous and hardworking. In particular e-mails sent with queries etc were dealt with very swiftly by JB (Janet Blakeley). Thank you Janet for working far beyond, you were a credit to your company. I hope they fully appreciate the extra work and time you put in on behalf of the Client. I have no hesitation in recommending their services.
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PL
They do not comply with their own policies
I would ask LH or LA pf DLG Legal Services Complaints Dept to get in contact with me to try to resolve some of the issues. I would ask you to at least try to comply with DLG Legal Servies Complaints Handling Procedure v.6. There is little point of the document if DLG staff have no intention of complying with it. Edited to note that DLG Legal Services Complaints Handling Procedure v.6 states that DLG will be in contact within 3 working days to discuss my concerns. DLG Legal Services are not complying with their own Complaints Hanmdling Procedures by delaying dicussing my conerns intil the new year. What is the point of DLG Legal Services Complaints Handling Procedures if DLG Legal Services do not comply with it?
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MG
I know solicitors take a long time but…
I know solicitors take a long time, but they are incredibly inefficient, making it even slower. Update: It takes at least three weeks to answer an email so I am not holding my breath on a team leader contacting me. Further Update: I received a call asking me what to do with the money although I had already asked someone to send a cheque.
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