Laura was fantastic
Laura was fantastic. She was very helpful, friendly and knowledgeable.
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DLG LEGAL SERVICES LIMITED
Reviews 455•
4.0
Business Services4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.0
Great
455 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
DLG LEGAL SERVICES LIMITED receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
The man I spoke to was so nice and…
The man I spoke to was so nice and explained things really well what I was unsure about, he was very professional and so nice and polite.
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Customer Feedback
Lisa was really helpful throughout the duration of my claim, she always reassured me whenever I was worried and continued to have my best interest at heart. Really appreciate all the help and couldn’t thank her enough!!
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I have had a really good experience
I have had a really good experience with DLG Legal Services. Always prompt with their communication and well informed. Dealt with a few people within the team and they have all been great. Recently Graham Dent dealt with the case and he was also very good and professional.
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Company details
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Website
www.dlglegalservices.comAll reviews
455 total • Write a review
Showing 181 - 190 of 451 reviews
J
Make sure you include legal cover with home insurance
Excellent service and communication from our solicitor Dusan in all aspects of a tricky legal claim, that has been ongoing for over a year. Direct Line supported us via our home insurance legal cover and we were so pleased to have access to this legal support. The way matters have been handled by Direct Line, in all aspects, have made us loyal clients going forward and we would strongly recommend their legal cover.
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GC
Experience with DLG in dealing with a personal accident claim
In June 2019 I was involved in an accident which prompted me to invoke a personal accident claim, through my house and contents insurance company, against a third party. My insurance company referred me to DLG, as their default legal firm, to deal with the claim. Initially communication with DLG was satisfactory but as time passed communication between myself and a variety of handlers became poor to a point where no representatives of DLG responded to my emails or telephone calls. Eventually, in desperation, I sent a letter to the Complaints Manager at DLG and copied it to my current handler. Within days the Complaints Manager contacted me to apologise for the poor service and assured me that she would look into the matter. Shortly afterwards a Solicitor was appointed to deal with my claim and there was an immediate improvement in communication and action. Regrettably this Solicitor was taken ill and my claim was handed over to another Solicitor to take forward. Ms Rushi Fowle was appointed to deal specifically with my claim which initially meant reviewing the information available from the time of the accident to the present. Rushi immediately put me at ease with her calm and caring approach. I am in my 83rd year and this was the first time in my life that I had been involved with the legal business of seeking compensation for an accident. It was unknown territory. Rushi recognised this and explained the intricacies involved in my claim and patiently guided me through the process. During the time that Rushi has been involved with my case she has been professional, polite, sympathetic, considerate and made me feel that she personally cared about the outcome. She reported back speedily, kept me aware of developments and communicated effectively. I could not have wished for a better person to represent my case and would strongly recommend her to future clients. I am indebted to her for a successful outcome to my claim.
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MH
Very polite and friendly made everything clear of what was required
Very polite and friendly, clear and understanding.
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H
Churchill DLG Legal Insurance is a waste of money
Took out a legal expenses insurance with Churchill home insurance. Their legal insurance is run by DLG Legal Services. It is not worth the paper it is written on. In fact, it is worse than nothing because you only realise this when you need help the most. They do just about everything under the sun not to cover qualifying incidents. For example, for breach of contract, they only cover the breach of those contracts signed after a policyholder taking out their policy with them. If you take out a contract a day before the starting date of your policy with DLG, Churchill, you are not covered. For them, a policy holder should have envisaged the breach of contract when they entered one. So any breach of contract occurred during the policy is not relevant but when the contract became valid. There are other ridiculous exclusions like this in their policy. Also, if there are several parties involved in the same matter, all contracts will be backdated to the one with the earliest date, i.e., a contract entered within the policy will be backdated to the one validated before the insurance policy for DLG to deny its liability under the cover. I will ditch them now for good. Good luck to DLG employees and their underwriters. DLG asked me to contact their complaint department and again it is waste of time. Their product is not fit for its purpose.
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c
Excellent service
I was involved in a serious accident in June 2021 and sustained serious injuries. DLG was my insurance company and I was very impressed with the way they handled my claim and their professionalism and the speed with which it was concluded. Consequently I requested that they handled my claim for compensation. My claim was dealt with by one of their solicitor’s, Ms Elle Wan who I would highly recommend. She was at all times highly professional, caring and thorough as well as understanding and friendly. A satisfactory outcome was achieved and this was largely due to Elle
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C
I recently used DLG Legal Services…
I recently used DLG Legal Services Limited and had a positive experience. Maryam Farhan-Quddusi was invaluable, consistently updating me and managing all appointments efficiently. Emran Ali explained my case's intricacies well and led it to a satisfactory settlement. Newarun Nessa was professional, clearly outlining the next steps. The team as a whole was communicative, ensuring I was well-informed at every stage. Overall, their service is commendable, and I would recommend them. 4 stars.
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FK
Expect them to give rubbish service and…
Expect them to give rubbish service and fail you. Don't communicate effectively , they ask same questions all the time and show all signs of incompetence so expect them to fail you. Rubbish service, rude staff and no sign of management taking over competently. Must be prayers they do in there as doesn't feel like they know thier job.
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