DLG LEGAL SERVICES LIMITED
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Awful customer service
Awful customer service Awful response time Awful portal Very very very slow to the extent that I went & got assessed & treated by specialist privately & then 3 months later They wanted me to go to a specialist to get assessed & refused to recognise the report I had already had done although it matched their specialist diagnosis More interested in making money for themselves even if it repeats treatment that you have already done Failed to pick the file until July although it was sent to them in March ( by themselves ) DLG = Direct Line Repeatedly asked for complaints procedure & ignored Claim on going due to their insistence of duplicating all the treatments & assessments I’ve already had which of course drives up their payout not mine Thanks for your reply Yes someone got in contact Didn’t help Still hasn’t sent me the complaints process