Wiederholt kein Zugriff auf das Banking
Das dritte mal innerhalb eines Jahres kein Zugriff mehr, weder über Handy App bzw. über die Webseite per PC/Laptop. Und das tagelang. Wer ersetzt mir die Verluste ?

CrowdTrust is a review platform designed to help consumers evaluate businesses in the finance and insurance sector, similar to Trustpilot. The platform enables users to share their experiences and insights about various financial institutions, including banks and insurance companies. By fostering transparency, CrowdTrust aims to empower consumers to make informed decisions based on the feedback of others. The company primarily targets individuals seeking reliable information on financial services, such as banking products, loans, and investment opportunities. With a focus on building trust within the financial industry, CrowdTrust provides a space for customers to express their opinions and help others navigate their financial choices. Through authentic reviews, users can assess the quality of services offered by various providers, ensuring they find options that best meet their needs.
Reviewers express a mix of satisfaction and frustration with DKB | Deutsche Kreditbank AG. Many customers appreciate the bank's efficient service, highlighting the quick processing of requests and the user-friendly app, which is particularly beneficial for managing accounts and transactions.
Positive experiences are noted for the bank's accessibility and reliability, especially for travel-related banking. However, a significant number of consumers report issues with delayed transactions and a lack of responsive customer service, with some stating that their inquiries take weeks to resolve. Complaints about the rejection of credit applications, even for existing customers, further contribute to dissatisfaction. Overall, while there are commendable aspects of DKB's service, the recurring issues with speed and support lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 2.7 | 19 |
| Sep 25 | 3.3 | 41 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Super Service, schnell erreichbar”
“Freitag überwiesen, Montag Abend noch kein Geld da”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.1 out of 5 (fair) | 100 out of 100 | 2.3 out of 5 (poor) | 2.4 out of 5 (poor) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: DKB | Deutsche Kreditbank AG is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.4).
60 reviews of DKB | Deutsche Kreditbank AG. Filter by what matters to you.
Das dritte mal innerhalb eines Jahres kein Zugriff mehr, weder über Handy App bzw. über die Webseite per PC/Laptop. Und das tagelang. Wer ersetzt mir die Verluste ?
Ich war mal sehr zufrieden mit der DKB. Es gab schnellen telefonischen Service (mit echten Mitarbeitern) und nie Probleme. Inzwischen gibt es nur noch Probleme und keine ansprechbare Personen mehr. Ständig fällt das online Banking aus, wie auch jetzt schon wieder, und das auf unbestimmte Zeit. Meine Zahlungen geraten dadurch manchmal (wie z.B. heute) in Verzug! Erreichbar ist niemand mehr. Stattdessen wurde alles auf eine KI abgewälzt, die mir nie weiterhelfen kann. Ich glaube die DKB hat ais dem Blick verloren, wie wichtig Vertrauen und Erreichbarkeit sind, wenn Kunden ihre Finanzen in ihre Hände legen...
Quick answers to the questions people ask most.
Yes, DKB | Deutsche Kreditbank AG is a legitimate financial institution. It has received numerous reviews, with an average rating reflecting both positive experiences, such as efficient service, and some negative feedback regarding delays and customer service.
No, DKB | Deutsche Kreditbank AG is not a scam. Verified reviews indicate a mix of customer satisfaction and concerns, particularly around service delays, but overall feedback shows that customers have had positive interactions.
DKB offers a range of financial services including current accounts, savings accounts, and loan products. Many customers appreciate the ease of application and management of banking services.
DKB primarily facilitates transactions through bank transfers, debit cards, and online payments. Customers have noted that the banking app is user-friendly for managing these transactions.
Customer support at DKB is reported to be accessible, with many users highlighting quick response times. However, some reviews mention that wait times for certain services can exceed three weeks.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 42% are 1–2★.
Normale Funktionen sind in Ordnung, Konditionen bekannt. Leider ist der Support kaum zu erreichen. Es wird immer auf den KI assistant verwiesen, der aber außer FAQs vorlesen bei komplexere Anliegen falsch oder nicht antworten kann. Die Hotline führt einen zu ausgewählten Themen oder zum KI support, der wiederum keine wirkliche Hilfe ist. War früher zufrieden. Überlege nun alles bei der Bank zu kündigen.
CrowdTrust is a review platform designed to help consumers evaluate businesses in the finance and insurance sector, similar to Trustpilot. The platform enables users to share their experiences and insights about various financial institutions, including banks and insurance companies. By fostering transparency, CrowdTrust aims to empower consumers to make informed decisions based on the feedback of others. The company primarily targets individuals seeking reliable information on financial services, such as banking products, loans, and investment opportunities. With a focus on building trust within the financial industry, CrowdTrust provides a space for customers to express their opinions and help others navigate their financial choices. Through authentic reviews, users can assess the quality of services offered by various providers, ensuring they find options that best meet their needs.
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