DKB | Deutsche Kreditbank AG reviews & trust report
CrowdTrust is a review platform designed to help consumers evaluate businesses in the finance and insurance sector, similar to Trustpilot. The platform enables users to share their experiences and insights about various financial institutions, including banks and insurance companies. By fostering transparency, CrowdTrust aims to empower consumers to make informed decisions based on the feedback of others.
The company primarily targets individuals seeking reliable information on financial services, such as banking products, loans, and investment opportunities. With a focus on building trust within the financial industry, CrowdTrust provides a space for customers to express their opinions and help others navigate their financial choices. Through authentic reviews, users can assess the quality of services offered by various providers, ensuring they find options that best meet their needs.
DKB | Deutsche Kreditbank AG has a mixed customer experience.
Reviewers express a mix of satisfaction and frustration with DKB | Deutsche Kreditbank AG. Many customers appreciate the bank's efficient service, highlighting the quick processing of requests and the user-friendly app, which is particularly beneficial for managing accounts and transactions.
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Positive experiences are noted for the bank's accessibility and reliability, especially for travel-related banking. However, a significant number of consumers report issues with delayed transactions and a lack of responsive customer service, with some stating that their inquiries take weeks to resolve. Complaints about the rejection of credit applications, even for existing customers, further contribute to dissatisfaction. Overall, while there are commendable aspects of DKB's service, the recurring issues with speed and support lead to a mixed sentiment.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.1
60
100%
● Low
3.1 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
3.1
12-month avg
3.1
All-time
3.1
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 25
2.7
19
Sep 25
3.3
41
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 30 positive reviews
Customer service10%
3 mentions
Website & app7%
2 mentions
Fast & efficient7%
2 mentions
“Super Service, schnell erreichbar”
On “Customer service” · Sep 15, 2025
Top complaintsof 25 negative reviews
Customer service24%
6 mentions
“Freitag überwiesen, Montag Abend noch kein Geld da”
On “Customer service” · Sep 15, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
Overall rating and review count for this company and similar companies
Bottom line: DKB | Deutsche Kreditbank AG is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.4).
Reviews
60 reviews of DKB | Deutsche Kreditbank AG. Filter by what matters to you.
Überweisungen auf eigene Tagesgeldkonten bei anderen Banken werden mit angeblichen Sicherheitsbedenken trotz ausdrücklicher Freigabe mit fadenscheinigen Begründungen nicht zeitnah ausgeführt. Die BaFin sagt die kann im Einzelfall nicht helfen beobachtet aber die Gesamtsituation...
Is DKB | Deutsche Kreditbank AG a legitimate company?
Yes, DKB | Deutsche Kreditbank AG is a legitimate financial institution. It has received numerous reviews, with an average rating reflecting both positive experiences, such as efficient service, and some negative feedback regarding delays and customer service.
Is DKB | Deutsche Kreditbank AG a scam?
No, DKB | Deutsche Kreditbank AG is not a scam. Verified reviews indicate a mix of customer satisfaction and concerns, particularly around service delays, but overall feedback shows that customers have had positive interactions.
What services does DKB | Deutsche Kreditbank AG offer?
DKB offers a range of financial services including current accounts, savings accounts, and loan products. Many customers appreciate the ease of application and management of banking services.
What payment methods does DKB | Deutsche Kreditbank AG accept?
DKB primarily facilitates transactions through bank transfers, debit cards, and online payments. Customers have noted that the banking app is user-friendly for managing these transactions.
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How does DKB | Deutsche Kreditbank AG handle customer support?
Customer support at DKB is reported to be accessible, with many users highlighting quick response times. However, some reviews mention that wait times for certain services can exceed three weeks.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 42% are 1–2★.
About DKB | Deutsche Kreditbank AG
CrowdTrust is a review platform designed to help consumers evaluate businesses in the finance and insurance sector, similar to Trustpilot. The platform enables users to share their experiences and insights about various financial institutions, including banks and insurance companies. By fostering transparency, CrowdTrust aims to empower consumers to make informed decisions based on the feedback of others.
The company primarily targets individuals seeking reliable information on financial services, such as banking products, loans, and investment opportunities. With a focus on building trust within the financial industry, CrowdTrust provides a space for customers to express their opinions and help others navigate their financial choices. Through authentic reviews, users can assess the quality of services offered by various providers, ensuring they find options that best meet their needs.