Hi many thanks to an Walker he has been…
Hi many thanks to an Walker he has been very helpful throughout our property purchase highly recommended.
3.1
Average
154 reviews
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Review summary
Dixons Estate Agents has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Dixons Erdington Letting Services
Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification. The complaints department then made a series of derisory compensation offers putting their own interests before their customers. Completely unprofessional, always act like they’re doing you a favour, despite the fact you pay them for services they fail to fulfil. Use the lettings services if you are content that the Terms of Business you sign will be lost and misrepresented at every opportunity so they don’t have to do their job. Terrible.
Harassed my sister with multiple…
Harassed my sister with multiple relentless calls after we went with another local estate agent for the sale of my mother’s house after her death. Despite telling them we were in a contract with another estate agent they did not stop and my sister blocked them.
Lack of care and respect for customers
Had arranged two viewings through Dixons (Quinton) - for the first viewing the agent told me only 15 minutes before the viewing that she was going to be 15 minutes late (I was already on my way), I arrived only to find out eventually that she was actually 45 minutes late, when we called to try and find out where she was our calls to the Dixon’s office continually rang through to voicemail. We (stupidly) arranged a second viewing a week later - this one was in my work lunch hour which I had made clear, I only had a small time frame to view the property. Once again the agent was 15 minutes late and once again my calls went unanswered - she eventually rang me to tell me she had arrived at which point I had already given up and started walking home. We received no apology. An overall atrocious customer experience with a lack of care and respect for people’s time.
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Website
www.dixonsestateagents.co.uk
All reviews
154 total • Write a review
Showing 41 - 50 of 150 reviews
SG
Terrible service from Yardley Dixons…
Terrible service from Yardley Dixons rent team. They refused my GasSafe certificate for no reason. Gas Safe themselves said it was a totally a valid legal certificate but Dixons refused it. Off to Burchell Edwards for better service.
Date of experience: May 8, 2024
JB
Dixons Kidderminster
We instructed Dixons in November last year, and have just taken our house off the market with them. Although the team are lovely and approachable, they failed to get us many viewings or offers, and always wanted us to reduce our price as a marketing tool. There was very little contact with them, unless they were booking a viewing in, no updates or marketing reports, unless requested, despite all the initial promises. Feeling very dissapointed and dissalusioned after this experience.
Date of experience: April 10, 2024
DM
I was Viewed a property by Miss Amelia…
I was Viewed a property by Miss Amelia Hamilton , it was for a studio .. from the first instant she was very polite and approachable. Very informative about the property . helped me in answering all the question i had about the property.
Date of experience: March 29, 2024
EB
Highly recommend Dixons estate agents!!
Highly recommend Dixons estate agents to anyone! Especially first time renters/buyers! Me and my partner was looking at renting our first home together, we was so uneducated and didn’t know what to expect but Dixons was a godsend! I had my eye on a house in my childhood neighbourhood so I applied, not thinking that we’d actually get the house but we did! We had 2 lovely lady’s helping us called Megan and holly and they both was amazing!! Megan showed us around the house and answered all questions for us, and holly was brilliant especially over the phone! I dread to think how many times I kept calling but holly always answered politely and answered all my questions. Definitely felt so comfortable with Dixons! Highly recommend!
Date of experience: February 20, 2024
C
Consumer
US
Dixons castle Bromwich …
After falling on tough times and having to sell our family home and to buy a new house of my own everyone at castle Bromwich estate agents were amazing and done all they could to help me with making the situation a lot easier, with a couple houses falling through Ellie, della, Luan and Vijay helped me find a new house and was so helping and professional through it all I couldn’t thank these guys enough for what they had done for me on selling and finding a new property, I’m looking forward to starting my new chapter with my young family again guys thank you isn’t enough, you are worth you weight in gold as employees.
Date of experience: February 14, 2024
MA
Outstanding Service
I recently worked with Januse and Daniel from Dixons in finding a new home,and I couldn’t be happier with the service I received. They helped me find the perfect home, and their professionalism and dedication made the process smooth and stress-free. Highly recommend!
Date of experience: January 30, 2024
NW
Korran and the team were excellent…
Korran and the team were excellent friendly professionals. Made me and my family feel at home with every visit. No request was too much. I cannot recommend this team enough.
Date of experience: January 26, 2024
O
Odunola
US
The 3 bedroom on Hengham road is simply…
The 3 bedroom on Hengham road is simply awesome and l love the property. Aside from the fact that it is situated in a beautiful environment, it's closeness to my child's school as well as my place of work makes it the right apartment for my family. Thank you Dixons, I'm pleased with your service. ODUNOLA.
Date of experience: January 19, 2024
TS
Lettings Team
Thank you for all your help these past few months. Your hard work helped us find a tenant. The contract was explained to me and the whole team Chloe ,Laylah and Micheal answered my question promptly. I asked them to communicate by text or phone, so they did instead of emails,which for me are bit difficult.Thanks to ALL .
Date of experience: December 21, 2023
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