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Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .
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Stayed at Wembley Hilton won’t be staying again . A disgrace that’s all I can say . Stayed two nights despite repeated attempts no one cleaned my room the cleaners were not bothered. The gym the sauna was shut they did not provide locks for your lockers saying you have to bring your own. No water was provided as well apart from a tap where all users had to drink out of with no cups. Room Service shuts at 10pm so no room service effectively at night. Standards have deteriorated so much used to be well managed they’ve obviously got a manager whose not capable or not bothered . I think the Hilton family really need to look at the way their hotels are managed their name is going under and quickly .