Hi many thanks to an Walker he has been…
Hi many thanks to an Walker he has been very helpful throughout our property purchase highly recommended.
3.1
Average
154 reviews
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Review summary
Dixons Estate Agents has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Dixons Erdington Letting Services
Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification. The complaints department then made a series of derisory compensation offers putting their own interests before their customers. Completely unprofessional, always act like they’re doing you a favour, despite the fact you pay them for services they fail to fulfil. Use the lettings services if you are content that the Terms of Business you sign will be lost and misrepresented at every opportunity so they don’t have to do their job. Terrible.
Harassed my sister with multiple…
Harassed my sister with multiple relentless calls after we went with another local estate agent for the sale of my mother’s house after her death. Despite telling them we were in a contract with another estate agent they did not stop and my sister blocked them.
Lack of care and respect for customers
Had arranged two viewings through Dixons (Quinton) - for the first viewing the agent told me only 15 minutes before the viewing that she was going to be 15 minutes late (I was already on my way), I arrived only to find out eventually that she was actually 45 minutes late, when we called to try and find out where she was our calls to the Dixon’s office continually rang through to voicemail. We (stupidly) arranged a second viewing a week later - this one was in my work lunch hour which I had made clear, I only had a small time frame to view the property. Once again the agent was 15 minutes late and once again my calls went unanswered - she eventually rang me to tell me she had arrived at which point I had already given up and started walking home. We received no apology. An overall atrocious customer experience with a lack of care and respect for people’s time.
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Website
www.dixonsestateagents.co.uk
All reviews
154 total • Write a review
Showing 51 - 60 of 150 reviews
T
Tracy
US
We would definitely recommend Dixons at…
We would definitely recommend Dixons at Castle Bromwich to anyone selling their property. Della and Luan regularly kept us updated about viewings and the sale of the property and were happy to answer any questions we had. Many thanks from Tracy Ingram and Alan
Date of experience: December 10, 2023
JC
Avoid Dixons
I let out my flat with Dixons in December 2022 as I was not able to get a new tenant myself. They were initially responsive to get my business, and did get a tenant into the property. After that things immediately went downhill. I signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time. I was amazed that Dixons did not check the quote at all, and did not visit the property. They then double-charged me the tenant sign-on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and then chase and nag for my refund for 3 months. It also took over 1 month of chasing just to have them send me the tenancy agreement and relevant paperwork. At this point I stopped seeing any value in the service - it was much easier when I managed the property myself, Dixons just made things much harder and more expensive. Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this. I have had to physically go the the branch to get them to do anything. UPDATE Dec 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager has no clue how this works and even told me to protect the deposit that I am not holding! After over 2 months of chasing, and over 50 emails, and several phone calls, I finally got the tenant their deposit back. It's absolutely laughable that I got Dixons involved to make property management easier - it has been one of the worst experiences I've ever had being a landlord. I'm glad I got out when I did or it would have been a financial disaster too.
Date of experience: December 1, 2023
AM
Excellent Service
Excellent Service, quick to feedback on the sale, always kept us up to date. I would highly recommend Lisa and her team. Anthony
Date of experience: November 17, 2023
aL
The team at Dixons selly oak have been BRILLIANT!!
The team at Dixons selly oak have been amazing from the first meeting with Amelia, the viewings with Becky and Amy and the final negotiations done by Claire. They are a lovely team and managed to sell my house when I have previously been on with 2 other agents, very proactive and kept me informed at all times; BRILLIANT!! would highly recommend.
Date of experience: November 15, 2023
RB
Our special thanks to Dejan at Dixons…
Our special thanks to Dejan at Dixons Kings Heath branch who made the whole process of finding a property, negotiating a price and dealing with all the legal matters really easy. All processes were explained every step of the way. Easier than buying a car. I would highly recommend working with this branch. Eugene, Olga and Richard
Date of experience: November 2, 2023
BS
Sarah and the team were fantastic in…
Sarah and the team were fantastic in the Bearwood branch !!!! Second property that you guys have sold for us Great Job !!!!
Date of experience: October 30, 2023
TB
Successful journey
Dan, Vicky & Rich were very helpful along our journey to our successful move. Anything we didn't understand they explained it to us. Thankyou so much
Date of experience: September 28, 2023
p
Dixons, Yardley are AMAZING
Selling houses is stressful. Except for Dixon's Yardley who are quite frankly mad for it. Faye will list your home and get a buyer and Zoe will hand-hold, trouble-shoot, metaphorically bang heads together and keep everything on track These guys are as cool as cucumbers and won't let you down Estate agents get a bad rep. These folk are bucking that trend I cannot recommend them highly enough. You will not regret selling with Dixon's, Yardley
Date of experience: September 16, 2023
VC
Awful experience
Instructed Dixons last year to sell my dad's house. Really hard to get hold of anyone, continually had to chase for updates, felt completely let down by them and their lack of customer service. Avoid!
Date of experience: August 31, 2023
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