Hi many thanks to an Walker he has been…
Hi many thanks to an Walker he has been very helpful throughout our property purchase highly recommended.
3.1
Average
154 reviews
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Review summary
Dixons Estate Agents has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Dixons Erdington Letting Services
Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my property’s condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification. The complaints department then made a series of derisory compensation offers putting their own interests before their customers. Completely unprofessional, always act like they’re doing you a favour, despite the fact you pay them for services they fail to fulfil. Use the lettings services if you are content that the Terms of Business you sign will be lost and misrepresented at every opportunity so they don’t have to do their job. Terrible.
Harassed my sister with multiple…
Harassed my sister with multiple relentless calls after we went with another local estate agent for the sale of my mother’s house after her death. Despite telling them we were in a contract with another estate agent they did not stop and my sister blocked them.
Lack of care and respect for customers
Had arranged two viewings through Dixons (Quinton) - for the first viewing the agent told me only 15 minutes before the viewing that she was going to be 15 minutes late (I was already on my way), I arrived only to find out eventually that she was actually 45 minutes late, when we called to try and find out where she was our calls to the Dixon’s office continually rang through to voicemail. We (stupidly) arranged a second viewing a week later - this one was in my work lunch hour which I had made clear, I only had a small time frame to view the property. Once again the agent was 15 minutes late and once again my calls went unanswered - she eventually rang me to tell me she had arrived at which point I had already given up and started walking home. We received no apology. An overall atrocious customer experience with a lack of care and respect for people’s time.
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Website
www.dixonsestateagents.co.uk
All reviews
154 total • Write a review
Showing 31 - 40 of 150 reviews
T
TAYLOR
US
Fantastic honest Agent, Professional Agency
My first experience with Dixon's Redditch was impressive, the people were so friendly and honest about a property I was interested in. On the day of visiting the property the agent AMANDA was a true professional, honest and understanding person. Really wanted to hear about my wants and needs and took on board all my comments and quickly returned with all the answers. I felt in control of the viewing and pressured to look at the property quickly or make an offer. This experience has made me want to tell others what an amazing agent AMANDA is and how supportive and caring Dixon Redditch is. I would highly recommend anyone who wants to buy, sell or rent to use Dixon's Redditch
Date of experience: July 24, 2024
HZ
Nothing but positive to say about Dixons
We had a bad experience with our previous estate agents but then decided to go for Dixons (quinton). I cannot express how much they have supported us from the beginning to the end. Big thank you to Lori,Luke,Courtney and Jan. They made the experience a lot more smoother. I would highly recommend you to go through them.Thank you guys we will miss you all xxx
Date of experience: July 19, 2024
MS
Dixons in Wolverhampton were amazing
Dixons in Wolverhampton were amazing. Thomas Wilkes, Ellie May and the rest of the team are fantastic. My apartment sold within a week of viewings. Ellie May always kept me updated. They were very professional and I couldn't have asked for better service. Thank you Thomas Wilkes and Ellie May. Marsha Hemmings
Date of experience: June 28, 2024
NM
Denise Lambe (Mortgage Services…
Denise Lambe (Mortgage Services Consultant) and Andy Thornhill at Dixions Kingstanding are brilliant and supportive, your in safe hands.
Date of experience: June 28, 2024
TF
Holly was very helpful and professional…
Holly was very helpful and professional the whole process was very simple and easy to follow through.
Date of experience: May 30, 2024
RD
Dixons - Erdington
Dixons - Erdington Branch - my brother and I sold our late parents property through Dixons Erdington. Charlotte Rose is a magician! Charlotte was superb from the outset with open and honest discussions about the property and excellent advice to sell the property via the Modern Auction Method. Charlotte had developers/buyers on her books who didn’t waste time. They visited the house and confirmed the same afternoon that they wanted to buy the house. A stress-free sale with no fuss and no mess. Also, Charlotte was very supportive, caring and assisted with arranging ID checks and documentation for my brother. Charlotte, again, turned into a magician by having a stunning flat on her books which was perfect for my brother and she negotiated a great price. The whole team at the Erdington Branch were approachable as well as completely professional - I would totally 100% recommend the team in Erdington. Thanks so much.
Date of experience: May 23, 2024
RG
RxG G
US
AVOID - CAN NEVER GET HOLD OF THEM
1. they over value the properties. not informing ppl that the current interest rates are sky high so better to be realistic ! selling properties in yardley at 500k - solihull prices in my opinion 2, you can never get through. once they have your property on sale people cant get through to book a viewing, they then cant get through to put in an offer, voice messages left, and no body responds . unprofessional - STAY CLEAR
Date of experience: May 16, 2024
AA
I am totally disappointed with dixons…
I am totally disappointed with dixons service i spose to move in property on 1st of april and they start the contract on 17 of april when i moved in the property there was leaking water from walls and they fix that in a week time and i have to call them everyday to please solve this problem there is no water in the property After that when i check the boiler there is no hot water I report that last monday 29th of april still waiting nothing happen I have 3 kids my kids got flu cough and my youngest one is 10 months old he is not feeling well I call them everyday and tell them please i have kids and their reply is waiting for the answer of landlord I am totally disappointed with this service I will never take any property from dixons and will never recommend to any one Totally disappointed with dixons and landlord behavior Before i moved to the property i asked the agent is there any other problems in the property and she said everything is working fine No customer service no response immediately waste of time
Date of experience: May 10, 2024
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