Não atendem o telefone nem respondem…
Não atendem o telefone nem respondem aos emails recebidos. Nunca mais comprarei aqui

Digit Foto is an online retailer specializing in photographic equipment and accessories. The company offers a wide range of products including digital cameras, DSLRs, lenses, tripods, bags, filters, and flash units. With a user-friendly website, customers can easily browse and purchase high-quality photographic gear to meet their needs, whether they are professional photographers or enthusiasts. Targeting a diverse customer base across Portugal and several European countries, Digit Foto aims to provide reliable and accessible solutions for all photography-related purchases. The platform is designed to cater to various skill levels, offering new, used, and refurbished products, as well as special promotions and offers. With a commitment to customer satisfaction, Digit Foto positions itself as a go-to resource for anyone looking to enhance their photography experience.
Reviewers express a mix of satisfaction and frustration with Digit Foto. On the positive side, some customers appreciate the wide selection of products available, particularly for film photography, and note that prices are competitive.
However, a significant number of consumers report serious issues with order fulfillment and customer service. Common complaints include poor delivery experiences, with items arriving late or damaged, and a lack of communication from the company, as many struggle to get responses to their inquiries. Customers also mention that their money is charged without assurance of timely delivery, leading to dissatisfaction. Overall, while there are positive experiences, the negative feedback regarding service and order issues dominates the sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 12 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“As I said, the prices are fantastic, so I'm still giving the experience a 4/5, but I won't be recommending the websit...”
“The second order was made, but after 24 hours it had not entered the delivery system, so I had the chance to cancel”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 2.6 out of 5 (poor) | 100 out of 100 | — | 12 | |
| 1.9 out of 5 (poor) | 100 out of 100 | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Digit Foto is #4 of 5 on overall rating in this group.
12 reviews of Digit Foto. Filter by what matters to you.
Não atendem o telefone nem respondem aos emails recebidos. Nunca mais comprarei aqui
made two orders this last week because I thought I was dealing with a Portugueses based company and the service would be reasonable. The first oder is late because it has not entered Portugal after 72 hours from original order. Turns out that deliveries come from France or Germany and not from the shop in Porto which is two hours away. The second order was made, but after 24 hours it had not entered the delivery system, so I had the chance to cancel. I wanted to support my "local company" - but my experience suggests that it would be better to go elsewhere
A minha encomenda chegou 12 dias depois, apesar de ter escolhido "Chronopost". Veio de França, foi para Espanha, voltou para França e finalmente para Portugal. A impressora que encomendei estava sem embalagem, o papelão estava danificado e sujo, a embalagem original mal estava fechada com fita adesiva. O atendimento ao cliente nunca respondeu durante todo esse tempo. Esta loja não é nada séria, não recomendo de jeito nenhum.
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 58% are 1–2★.
Ordered fine-arts paper for print but unfortunately it came damaged due to poor packaging which was also poorly handled by the delivery company. Wrote to support as I was seeking a resolution but I received one line email which was very rude and unprofessional. I wouldn't do business with them again .
Péssimo!!! Não resolvem problemas de garantias!
Digit Foto is an online retailer specializing in photographic equipment and accessories. The company offers a wide range of products including digital cameras, DSLRs, lenses, tripods, bags, filters, and flash units. With a user-friendly website, customers can easily browse and purchase high-quality photographic gear to meet their needs, whether they are professional photographers or enthusiasts. Targeting a diverse customer base across Portugal and several European countries, Digit Foto aims to provide reliable and accessible solutions for all photography-related purchases. The platform is designed to cater to various skill levels, offering new, used, and refurbished products, as well as special promotions and offers. With a commitment to customer satisfaction, Digit Foto positions itself as a go-to resource for anyone looking to enhance their photography experience.
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