Diamond Loans is a financial services company based in Canada, specializing in providing personal loans to individuals seeking quick and accessible funding solutions. The company offers a variety of loan products designed to meet the diverse needs of its customers, including those looking to consolidate debt, finance unexpected expenses, or fund personal projects. Diamond Loans aims to facilitate a straightforward application process and offers competitive interest rates to help borrowers achieve their financial goals. The target market for Diamond Loans includes consumers who may require financial assistance but prefer a streamlined experience in obtaining personal loans. By focusing on customer service and transparency, the company seeks to build trust with its clients, ensuring that they can make informed decisions regarding their borrowing options. With a commitment to responsible lending practices, Diamond Loans strives to support individuals in managing their financial needs effectively.
Reviewers generally praise Diamond Loans for its quick and easy loan application process, highlighting the fast service and great customer support. Many customers appreciate the straightforward nature of obtaining loans, with several noting that their applications were approved rapidly and without hassle.
Positive sentiments dominate, with phrases like "very easy" and "amazing experience" frequently appearing. However, a notable minority of reviews express dissatisfaction, with some customers reporting poor experiences with customer service, describing staff as "ignorant" and claiming their inquiries went unanswered. This mix of commendations for efficiency and complaints about service quality suggests that while many find the loan process beneficial, there are significant areas for improvement in customer interactions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.3 | 4 |
| Aug 25 | 4.1 | 35 |
| Sep 25 | 4.4 | 21 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great customer service, fast response”
“It’s not a personal matter you guys just have one of the most terrible customer service operations going on”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 67 out of 100 | 3.7 out of 5 (good) | — | 60 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 27 |
Bottom line: Diamond Loans is #5 of 5 on overall rating in this group. On service, Oodle Car Finance scores higher (4.6 vs 3.7).
60 reviews of Diamond Loans. Filter by what matters to you.
They don’t even deserve one star! The people working there are super ignorant! Shouldn’t have people like that working for a company that deals with people especially when they are not professional at all!
horrible horrible horrible.... they took all my info never responded wasted my time. i wouldnt sent my worst enemy to use them
They are absolutely rude and ignorant when they speak to you even though you try to work with them I would not recommend this company to anybody All they care about is money and nothing else.
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Pretty terrible company, can’t wait to finish with the payments and be done with it. It’s not a personal matter you guys just have one of the most terrible customer service operations going on.
They are extremely rude, condescending, made physical threats on phone. Swear at you, threaten, call and email 10 times a day. Don't buy their false replies on these reviews. You make arrangements and because their team is incompetent in writing down the proper information, they turn around and accuse you of lying. Stay far away from them.
The customer service is horrible. I had a fraud situation happen with my bank and while they are dealing with it I cannot access the account and do anything. I let them know this and let them know that I will e transfer the funds in 24 hours but instead they were rude, impatient,threating. Not great customer service at all. Would not recommend
Really terrible communication but what can you expect for these types of loans. The emails sound as if you’re communicating with an annoyed teenager vs an actual professional. Avoid these kinds of pay day loans when possible
Stay away from this place. I admit I had a couple payments bounce, due to some external factors. I've tried very hard to work with them, but they harass and threaten you. Yet all the responses to reviews state they don't (I guess that makes everyone of us who experienced it a liar.) They called me over and over again until I answered the phone, I was at work and couldn't answer, but instead of leaving a voicemail they hung up and called again, about 5 times in a row, until I answered because I knew it would continue. Yet they don't think that's harassment. I made arrangements with them to pay and they still called and emailed continually, with threats of legal action. I was having issues with e-transfer and was called a liar because they weren't having any. I agreed to make my payment by 10 pm (via a link THEY sent me) and I still got emails with threats of legal action. I asked questions, got no direct answers to them, just more vague info. I asked 4 times for an account statement and they ignored my requests. Asked for clarification on something as I was confused, they told me I wasn't confused I was just trying to confuse them. They will not work with you at all, I have emails where their answer is just you get paid we get paid. Just stay away, these guys are as awful as the negative reviews state.
Bad customer service miss one payment and trying to figure it out and wont work with you what so ever and i have been trying to find a way to catch it up found a way and they are calling me a scammer im not not very professional at all and wont work with you
Diamond Loans is a financial services company based in Canada, specializing in providing personal loans to individuals seeking quick and accessible funding solutions. The company offers a variety of loan products designed to meet the diverse needs of its customers, including those looking to consolidate debt, finance unexpected expenses, or fund personal projects. Diamond Loans aims to facilitate a straightforward application process and offers competitive interest rates to help borrowers achieve their financial goals. The target market for Diamond Loans includes consumers who may require financial assistance but prefer a streamlined experience in obtaining personal loans. By focusing on customer service and transparency, the company seeks to build trust with its clients, ensuring that they can make informed decisions regarding their borrowing options. With a commitment to responsible lending practices, Diamond Loans strives to support individuals in managing their financial needs effectively.
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