£1000 for unliveable rat infested flat
£1000 for unliveable rat infested flat. Do not use this company at any time.
4.0
Great
49 reviews
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💬Hasn't replied to negative reviews
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Review summary
Dex Property Management has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Encouragement
Hi, I'm Raymond, new dex guardian in kedge house Tiller Road from 04 April 2025 to now. Based on my limited experience, I think Dex should be commended and encouraged for its respect for human life. This is contrary to my previous rentals. The space Dex offers for a single bed flat elsewhere is divided into three or even four bed flats and expensive price each single room. If tenants took their accommodations at Dex even a little seriously, I think there would be fewer complaints about maintenance. However, I express regret that their housing offers don't even allow for children. Regardless, for the rest of us, Dex is to be encouraged.
Very negative experience. Awful communication
Very negative experience. Boyd and Desilava's communication is awful. You often get no response, or they ask me to send my details which I have already sent over. Then they go quiet. Ads are still 'live' but then you find out the property is gone. Still the property is listed on Findaflat / SpareRoom.
Absolutely awful organisation
I was head guardian at a Dex property for two and a half years. These people are the worst collection of cowboys and charlatans imaginable, and as a prospective guardian or property owner I would run an absolute mile from them. The majority of the employees at Dex are completely incompetent and utterly disinterested. They ignore almost all attempts to report maintenance and other issues with the property. We regularly had no heating and hot water for weeks on end over the winter. The employees even seemed annoyed that we were reporting it. All the white goods that they provided were broken/non functional and were never fixed. Eventually there was an ongoing incident whereby a new guardian moved into one of the buildings on site and started stealing from the other guardians, and using illegal substances in the property. This was all proven and reported to Dex, who did nothing. I eventually moved out after having had several hundred pounds worth of my possessions stolen. Just an awful, awful organisation.
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All reviews
49 total • Write a review
Showing 21 - 30 of 45 reviews
DM
Maybe the best company in the branch.
Profesionals from the first time I contacted DEX. Real helpful when needed them and great comunication. Hope to collaborate with them in future too.
Date of experience: August 11, 2022
rr
Very impressed
They are so helpful. I am really enjoying being a Dex guardian.
Date of experience: August 9, 2022
IA
Best company to work for.
I worked with this company for over 3 years and the been fair and helpful when I needed help. I strongly recommend Dex property
Date of experience: July 18, 2022
DO
A Professional company
A Professional company, with good service.
Date of experience: July 12, 2022
SO
Very efficient and helpful to follow…
Very efficient and helpful to follow process.
Date of experience: June 21, 2022
BS
Dex property has been amazing
Dex property has been amazing, especially Dominique who managed my whole application from start to move-in day. very happy with the property I am in and the great people who live here too,
Date of experience: June 13, 2022
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