Dakin Custom Audio is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I would recommend Miles at DCA to anyone. He was incredibly helpful every step of the way when choosing my in-ears. The demo experience was excellent, he travelled to Bristol and guided me through many options with his expertise and passion. Top service all round and he really cares!
I had a great experience with Miles at Custom Audio Earplugs. Miles was incredibly helpful throughout the process, ensuring I got exactly what I needed. Highly recommend!
Amazing service from Miles! He was super helpful from the very beginning in listening to my needs and talking me through the different models of monitors available. Allowed me to listen to each model and make my own choice whilst offering advice on what each model offers! Super easy ordering process and awesome service to keep me up to date with my order! 100% would recommend DCA for any in-ear monitoring and hearing protection!
A great customer experience with DCA from the personalised demonstrations, right through to delivery of my IEMs and I'm confident this level of service and support will continue throughout my use of the product. Miles took the time to understand my specific circumstances that were more than just live performance and advised in a way that made me feel very confident in my decision. I will not hesitate in recommending DCA to every musician and engineer that I know! I'm a customer for life, 100%.
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Miles was great from start to finish. Really enjoyed the day trying all the different options out, Miles didn't try to direct me towards any of the models, just let me experience them for myself but answered all questions I had on them, often drawing on personal real world experience with having used them which I found really helpful. I ended up going for the 64 Audio A3ts and I couldn't be happier with them. The fit is so comfortable, design looks great and they sound amazing. So much clarity, bass sounds incredible, so much space, feels easier to sing with them in. Miles has been quick to respond to any questions throughout the process and I have no doubts in his on going support should any issues arise.
Date of experience: December 5, 2023
Amazing service from start to finish. Miles was so helpful talking through the different types of IEM available and what might work well with my use case (brass player). We trialled about 10 different pairs from across three brands until I had chosen a pair — this process was not rushed at all, and I was really able to A/B test between all pairs to make sure I was making the right choice. I settled on 64Audio A3t's, and they are fantastic. The 3D scanning process was so easy, and perfectly accurate. The IEMs fit like a glove. Couldn't recommend more.
Date of experience: November 28, 2023
Miles really does put custom back into custom in ears. I knew I wanted 64 ears and trying to find somewhere in the uk to purchase without the minefield of import tax etc etc dca was my answer. The 3d impressions were amazing, those who have had a traditional impressions done know the experience of sitting waiting for this goo to go off, none of that with 3d but also going with dca totally removed the worry of "are the impressions correct" "did they get everywhere they needed" miles was brilliant explaining the entire impression process and it's on file so when I need more products its one email job done! But the biggest thing for me was being able to sit and listen to all of the 64 offering, I chose a completely different product than I thought I was going to get going into the process. There's no denying that I would have still got an amazing set of ears but having sampled everything I found something completely different. So yes miles really does make custom in ears back to being a custom experience from first contact to that text message asking if your home tomorrow for a surprise (3 weeks early) no doubt I will be in touch again soon!
Date of experience: November 25, 2023
Miles was so knowledgeable and helped me understand every step of the process. Not once did I ever feel like he was trying to oversell anything - I got the exact product for my needs. He was super friendly, great at communicating and everything happened in a timely manner. Would recommend Miles to anyone, whether it's your first experience with IEMs or your hundredth. Fantastic service overall!
Date of experience: November 24, 2023
Miles is ace! A lovely human being and an exceptionally knowledgeable man. He guided me through the process (my first custom fit experience) and explained the many variable's associated with such a broad range of product availability. He knows the products, offered guidance and supported me through the whole process. I ended up, through a demo, changing my decision with my in-ears. I would have been disappointed is Miles had not offered any guidance. He was also very very careful when he had his probe in my ear! I’d recommend Miles to anyone looking for a perfectly fitted in-ear. He is always contactable and responsive. Thanks Miles!!!
Date of experience: November 13, 2023
US
Miles is really helpful and friendly and will work to your budget. He let me try a few different options first before I made a decision on what I wanted to go for and gave me advice based on my requirements. In the past I've used cheaper IEMs with standard ear pieces, these are made from a 3D scanned mould of my ears and they fit perfectly and never fall out, and the clarity of sound is so much better than anything I've used previously. Would highly recommend.
Date of experience: November 8, 2023
Great experience with Miles, he worked around my schedule numerous times to make everything work. Starting with the demo he came down to Portsmouth so I could test all the models fitting around me doing other jobs. The ears were turned around in super fast time ready for me to take them out on tour the next day. After a few uses I noticed the fit wasn’t quite perfect so Miles organised for them to be adjusted in between jobs, ensuring I got them back ready for the next run of shows, perfect customer service at every stage! Looking forward to ordering my next set through Miles in the near future.
Date of experience: November 1, 2023
US
Where do I begin?! From start to finish, Miles was fantastic. I originally started out with a post on a drumming forum online and a couple of people recommended Miles and his services. After seeing what DCA did I didn’t even look anywhere else as I normally trust my instincts and I was not wrong. Miles was very accommodating with dates for a demo day and slotted me in whilst I was gigging in the area around his holiday which was super helpful and convenient. The 3D scan of your ears isn’t evasive at all, it’s very intriguing seeing how this is done. I went with some ACS Engage IEMs, for a starter set. Not too cheap but not too expensive and something that will last. The quality of the product and how it was presented when they arrived was amazing. I couldn’t be happier and the service doesn’t end when the IEMs arrive. Miles puts a personal touch to your order and keeps in touch. Thank you so much for making my first IEM experience an absolute pleasure. All the best. Ben
Date of experience: October 31, 2023
US
I’ve had a great experience with Dakin Custom Audio, since day 1 doing my 3d scan Miles, the owner, showed me different models of custom IEM brands for me to try. I live my customs, I got the 64 Audio A6t… They’re seriously good
Date of experience: October 17, 2023
Miles is the man! After months and months of trying to get my head around which IEMs to choose, I’d almost given up. I came across Miles on a FB status where someone else was asking for advice and he’d replied. After looking at his website I contacted him and he got back to me within 24 hours and scheduled in a quick discovery call. I told him what I did, what I was looking for and my budget and he suggested a few suitable options and booked me in to try them out. He worked the session around my schedule and sat and went through a handful of options and got my ears 3D scanned (Which was such an easy process and took no time at all!) I picked a set I liked and that suited what I was looking for and Miles took care of getting them ordered for me. The process was so easy and took ALL of the stress out of the process! There was a few delays at the end due to Nationwide issues with Royal Mail’s systems… But even then, DCA took care of sorting everything out and kept me updated regularly with what was going on! The IEM’s are awesome. So pleased with how they’ve turned out! DCA have truly made a service available to everyone that you’d think was only reserved for the top 1% of musicians! Thanks for everything! Alex
Date of experience: October 10, 2023