Dakin Custom Audio is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I would recommend Miles at DCA to anyone. He was incredibly helpful every step of the way when choosing my in-ears. The demo experience was excellent, he travelled to Bristol and guided me through many options with his expertise and passion. Top service all round and he really cares!
I had a great experience with Miles at Custom Audio Earplugs. Miles was incredibly helpful throughout the process, ensuring I got exactly what I needed. Highly recommend!
Amazing service from Miles! He was super helpful from the very beginning in listening to my needs and talking me through the different models of monitors available. Allowed me to listen to each model and make my own choice whilst offering advice on what each model offers! Super easy ordering process and awesome service to keep me up to date with my order! 100% would recommend DCA for any in-ear monitoring and hearing protection!
A great customer experience with DCA from the personalised demonstrations, right through to delivery of my IEMs and I'm confident this level of service and support will continue throughout my use of the product. Miles took the time to understand my specific circumstances that were more than just live performance and advised in a way that made me feel very confident in my decision. I will not hesitate in recommending DCA to every musician and engineer that I know! I'm a customer for life, 100%.
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I went to Miles with not much knowledge in in ears and he started it off with a call which was refreshing. A personal approach which made the in person session to get my ears scanned quicker to process as we kinda knew where my ear was leaning towards. Friendly and very knowledgeable I'd highly recommend you check out Miles if you need custom in ears! Even towards the end of the process Miles made it clear he wanted to make sure I was fully updated!
Date of experience: February 24, 2024
DCA offers, a friendly and professional experience, to get you the right customs in ear monitors. Compare to alternatives, to my knowledge are the only that advertise laser scan of the ears. the ear scans are just perfect. I really like how Miles follows up on pre and post sales. I was pleased he went above and beyond to make a final adjustment via 64Audio after the first delivery. I am so pleased , that I cannot recommend enough DCA to anyone that wants to get CIEM in UK.
Date of experience: February 15, 2024
US
From start the finish, the experience with Dakin Custom Audio was top notch. They were very happy to have multiple phone calls with me to discuss my needs for new IEMs and are extremely knowledgeable. When it was time to go try out a wide range of professional IEMs, the process was fantastic. Very accommodating from start to finish and not at any time did they try and sell me a product I didn't want, or force my opinion on anyway. The whole experience was about me and my needs, and I cannot express how easy, comfortable and professional this was. I ended up purchasing a set of A3T IEMs. When the product arrived, the fit was perfect (from their incredible 3D modelling system!) And they sound awesome. I highly recommend this company.
Date of experience: February 14, 2024
Amazing from start to finish! Miles was so helpful with suggestions and demos of several different models and the result was me getting a pair that have transformed my experience of every gig. The artist support was and continues to be incredible! Miles is so responsive and easy to get hold of. He’s made everything so easy! So happy with my new IEM’s and it’s great to have the peace of mind that spending money with Miles was 100% worth it!
Date of experience: February 13, 2024
Miles is a great guy and did a great job helping me with choosing my customs. He continues to answer my questions after receiving my in ears which has been an amazing help. Would highly recommend him if you are looking to get some new in ears
Date of experience: February 13, 2024
Miles is great. He knows his stuff and it was great testing the different in-ear options. The 3D imaging was a million times easier than the goo in your ears. Mine fit great. I highly recommend him to anyone in need of in-ears.
Date of experience: January 30, 2024
US
The whole experience was excellent. Miles is very knowledgeable and being able to test the different IEM's was invaluable in deciding what model to go for. I ordered both ear plugs and some 64 audio IEM's. Initially I had some slight fitting issues but Miles was quick to get this sorted and after some tweaking everything is now perfect... in fact it's the best seal I've had on a set of in-ears since I started using them almost a decade ago!
Date of experience: January 8, 2024
I've had my trusty pair of custom monitors for many years. They became a bit like triggers broom. After the latest issue I decided it was time to up my game. New impressions were sorely needed and I was interested to see what all the new companies (that weren't around 15 years ago) had to offer. After a bit of research, a few emails to various companies, I decided to get in touch with Miles from DCA. A few other bands on my agency were raving about the service so thought I'd give him a message. Within a few minutes I was speaking on the phone to Miles. Running through all the various options, prices etc. To be able to speak on the phone to the director of the company, and have such a personal service, convinced me DCA was the way to go. Before I knew it I'd organised an appointment at my own home to demo lots of different units from various companies and have a 3D scan of my ears taken. Much quicker, nicer and more reliable than the old fashioned ear impressions of the past. Miles' communication and support from the very beginning, until delivery was nothing short of incredible. He was always honest about prices and wasn't remotely interested in selling me anything other than what I needed. I ended up with some lovely 64 Audios. After 2 months of use I couldn't be happier. Please give DCA a go. You may (or may not) pay a little more than some companies, but trust me when I say the support and personal service you'll receive is worth every penny. This was a big expense for me so it was nice to be guided through by Miles. I can't recommend him more. Plus, he's a gigging musician, so he knows what it's all about. Thanks Miles.
Date of experience: January 2, 2024
What an amazing experience I had with Miles. From start to finish he was absolutely amazing. He has an excellent set up where I was able to try so many different in ear buds and actually listen to them to find my preferred sound as everyone wants here things differently. He was very patient and took the time to explain my many questions. This was a unique experience using 3D imaging which was totally painless and fascinating to watch. I am so happy with the end result. My custom 64 audio in ears, with my logo on look and sound fantastic and I would highly recommend Dakin Custom Audios. Thank you Miles I’ll see you for my next ones.
Date of experience: December 25, 2023