Dakin Custom Audio is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
I would recommend Miles at DCA to anyone. He was incredibly helpful every step of the way when choosing my in-ears. The demo experience was excellent, he travelled to Bristol and guided me through many options with his expertise and passion. Top service all round and he really cares!
I had a great experience with Miles at Custom Audio Earplugs. Miles was incredibly helpful throughout the process, ensuring I got exactly what I needed. Highly recommend!
Amazing service from Miles! He was super helpful from the very beginning in listening to my needs and talking me through the different models of monitors available. Allowed me to listen to each model and make my own choice whilst offering advice on what each model offers! Super easy ordering process and awesome service to keep me up to date with my order! 100% would recommend DCA for any in-ear monitoring and hearing protection!
A great customer experience with DCA from the personalised demonstrations, right through to delivery of my IEMs and I'm confident this level of service and support will continue throughout my use of the product. Miles took the time to understand my specific circumstances that were more than just live performance and advised in a way that made me feel very confident in my decision. I will not hesitate in recommending DCA to every musician and engineer that I know! I'm a customer for life, 100%.
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Had an amazing experience with Miles. He went above and beyond to fit me in for a fast turn around. Obviously his knowledge is second to none, his revolutionary 3D scans were fantastic (not to mention perfect sealed inears)- but he really understood and listened to my needs. Not only this- but there was no pressure to buy and I never felt he was upselling or pushing anything on to me. It’s rare to find someone who’s so comfortable dealing with all sorts of musicians and engineers but he’s made me feel very at home and confident in my choices.
Date of experience: June 25, 2024
Can’t recommend Dakin Custom Audio enough, Miles was just brilliant in helping me choose the best IEMs for me, which is a mine field to say the least. Being a guitarist with tinnitus it was important I finally got some proper molds done, having the 3d scan was effortless and defo faster and cleaner than having gunk syringed in your ear lol, I could never get on with the generic sets and always did one ear in one out as couldn’t get used to the direct sound. Miles took the time to let me demo units and explained which units may help me finally go full protected wearing both IEMs, we settled on 64 audio A6t and to say they are a game changer is an understatement:0 better clarity, less volume needed , a sense of depth and space and running them in stereo is another level of awesomeness So give Miles a call if you are thinking of getting IEMs
Date of experience: June 20, 2024
Miles is incredibly knowledgable and insightful! He maintains a personal hands-on service from start to finish, which makes the experience of getting a custom product even more special. I’d had multiple bad experiences with custom IEMs before seeing Miles, and having discussed these with him at length, his recommendations and other general expertise, combined with his incredible patience during our appointment ensured that I got the exact end result that I was hoping for. I cannot recommend him enough!
Date of experience: June 20, 2024
Couldn't hope to have found anyone better for my IEM needs, Miles is super knowledgable about the current technology available and understood my needs from a musician's perspective. I had a tight deadline on getting new IEMs and he helped make sure they got to me in time.
Date of experience: June 4, 2024
US
What a lovely customer experience. I was looking for some custom ear plugs to protect my hearing as I play in a concert band. I came across Miles, at Dakin Custom Audio. He was ace. We had a good talk about my needs, he explained the whole process to me and kept me informed every step of the process. He suggested some filters that could suit me but to contact him if they needed adjustment to suit my needs. And of course they are customer made to my required colours! I would throughly recommend Miles at Dakin Custom Audio for good customer service and knowledge of my needs.
Date of experience: May 1, 2024
If you are looking for a set of IEMs or custom earplugs this is your guy! Miles at DCA provided me with the highest level of service throughout the entire process of arranging demos, trying a wide range of IEMS, completing the scans and ensuring the IEMs where upto standard once they arrived! I've been using the 64 Audio A6ts for a few weeks now and they are great! I highly reccomened DCA if you are looking to buy your next set of IEMs!
Date of experience: April 20, 2024
Just great communication, full explanation of process etc. Phone calls, emails, solid time frames etc. Definitely recommend
Date of experience: April 19, 2024
US
Great service from Miles a DCA. Modern scanning means no more goop in your ears to take impressions, and the whole thing takes a few painless minutes to accomplish. Turnaround was quick and I couldn't be happier with my experience, and I highly recommend using DCA to anyone. Look after your ears folks, don't learn the hard way what happens when you don't!
Date of experience: April 2, 2024
US
Miles knows what he is doing. I was pleased to find him at the Guitar Show, and took the opportunity to have my ears scanned. The new plugs were delivered two weeks later, which is faster than anyone has delivered them in the past. 3D scanning is a real step forwards. My new ear plugs feel a much better fit than the plugs and IEMs I’ve had made in the past using rubberised gunk moulds.
Date of experience: March 23, 2024
Came across these guys at the Guitar Show at Cranmore Park this weekend. Really helpful without trying to push for a sale. I was asking about the ear plugs to cut out peripheral sound following a stroke, so not even music related & they couldn’t have been more helpful. Even gave me a free sample to try out. Well done guys & thank you.
Date of experience: March 3, 2024