Canadian Tire Financial Services

Call avoidance by multiple agents. Seems like they dont want to handle phone calls, doesnt even bother talking to customers about what the issue is. Put you back on queue without a reason or without asking permission. Tone of almost all the agents (3 agents on different calls) Yes I had to call back multiple times because, they either hang up or put you on a very long queue without warning——condescending and unwilling to assist. Seems like they dont like what they are doing.

They took away the ability to pay the bill with cash in store. This was one of the best features of this card, it was unique among competing cards, please bring this back!

it's ridiculous that they put a hold on my account I canceled those orders I placed I want too use my card

I’ve had this card for a long time. It sucks the interest is high and the hardship program doesn’t exist anymore. They also suck at disputes. Like , I made several disputes and never hear back from them or see reversals. Cancelling this card after having it for so long and they never increase my credit limit despite always on time payments not one missed payment.

Will do everything they can to extract money from consumers. Unfair and illegal business practices

Canadian Tire deals unethically and unfairly and will pursue any debt to the furthest degree, even when one puts in an approved credit proposal. This is the worst creditor I have ever had the displeasure of working with. Their lawyers and employees are extremely insolent and unpleasant even when trying to come up with a pay schedule. DO NOT TAKE A MASTERCARD FROM THEM.

While shopping at SportCheck the teller offered us a Triangle Credit Card in return we would get a 15% discount. The teller was wonderful but we got declined. I have a very high credit score so I was a little confused but nonetheless didn’t care. I returned home to find a congratulatory email saying I was now approved. I called the number in the email and that’s where the problems started. It became an inquisition. I’ve bought cars with less invasive questions. I told the individual that I didn’t want to answer any more questions and he said fine then your card is canceled. I told him that would be fine by me. My recommendation to anyone is DO NOT APPLY FOR A CREDIT CARD at a till.

I've had no issues with my Canadian tire. Mastercard, until recently, when the system decided to cancel it on me. Because the thought I was having fraudulent activity. The system sent me one card that I was not able to activate. Because there was a supplementary card, I've been waiting 2 and a 1/2 weeks with no credit cards. I am incurring a tons of nsf charges. I have no availability to credit. This is such a slow process. I should have been warned that I was getting a new card that my old one was to be canceled. I was not I did not see or feel that there was any fraudulent activities happening. I'm very disappointed.Who's going to pay all these NSF fees every day I went by the mailbox and still nothing

Terrible website! Crashes all the time! Error message al the time!

Very bad customer service. I called to dispute a transaction on my credit card and the agent started yelling at me, without even hearing my question in full. What a shame.

I would give zero stars if possible. I applied for a Triangle Mastercard based on advice from Credit Karma that I would likely be approved. I received no email confirmation about my application so I contacted them when I saw that they did a hard inquiry that affected my credit. They told me my application was denied based on potential fraud and passed this along to the fraud department. They gave me no opportunity to verify my identity. I was told I would a receive a call back regarding this “fraud case”. Nobody returned my call so I followed up one week later. I have now been told that the application cannot be opened up again, and that I would have to apply again. I was also told that they cannot tell me the reason my application was denied, and that the last lady who said it was denied for potential fraud lied to me “probably because she just wanted me go away”. We run a small transportation company and were looking to benefit from the fuel program. We spend thousands upon thousands of dollars at Canadian tire in a year in Products and services. I am sad and extremely appalled by how this was handled/not handled. I would recommend never banking with Canadian tire bank. Canadian tire has lost hundreds of thousands of dollars because of this terrible experience. I won’t step into a Canadian Tire Again! Way to go!!!

Great card unless you ever have to call them. Took 37 minutes before they answered the phone. Perhaps a few more staff would be a good thing. Customer service should be paramount.

The roadside assistance coverage is excellent. I needed support at 11pm on a Saturday, i called for a tow truck, no long wait time on the call, a tow truck was out in 30mins.

L'application en ligne fonctionne une journée sur 10 de la cochonnerie !

they put a lock on my card , ive been trying to call them for 4 days with wait time for over 45mins . still no answer so i guess that card will be getting closed off permanently with them . if i cant get customer service i dont need your service

L acces a l apps est souvent infonctionnel. 2 fois mon compte a ete gelé et carte non fonctionnel pourtant je paye la totalite a chaque mois.... Avoir la ligne du service a la clientèle est tres ardu... j ai attendu plus de 45 minutes d attente. Je suis rendu au 5 ieme appel !!!

In 2021 I fell behind in my Canadian Tire Mastercard because I had a stroke. They continued to harass me while I was hospitalized wondering how I could put my life back together. Later they outsourced the $2000 I owed to a collection agency who garnished my joint account. I will never purchase anything from Canadian Tire and it angers me that they can use the name Canadian while working by values that are anything but.

Canadian Tire Bank Fails to Close My Account Properly - TERRIBLE Experience! One star - Avoid the headache! I closed my Canadian Tire Mastercard account THREE YEARS AGO by paying the full amount due. I specifically confirmed with the agent at the time to clear all pending payments and completely close the account. They assured me it was done. Fast forward three years, and I'm bombarded with harassing emails from collections.ctfs.com claiming I have an overdue bill of $10.59. Apparently, there was a pending interest charge of 4 cents that somehow ballooned to over $10 in three years! Here's the problem: I closed the account and paid everything in full. Never received any notifications about this "outstanding balance." They claim it was sent via paper mail, but I had moved a couple of times since then. Canadian Tire Bank's Response: The agent waived the balance, but claims they can't do anything about the negative mark on my credit report due to the collection attempt. They blame me for the interest accumulating, even though I closed the account. This is absolutely unacceptable! Closing an account shouldn't lead to a collections nightmare three years later. Their lack of communication and inability to rectify their mistake is appalling. Save yourself the stress and avoid Canadian Tire Bank! There are other banks that prioritize customer service and actually close accounts properly.

New card, used a couple of times, missed last payment by three days, disabled my card. Never happened with old card. Problem was the CSR basically laughed and said this is how we get you to call us. Don't find out until at the cash and card declined. With all the CTC email advertising you'd think they could sen an email. CSR could have cared less and just wanted off the call. Amateur hour.

Ils se foutent mais COMPLÈTEMENT DES QUESTIONS DES CLIENTS, même si leur système ne fonctionne pas, je vais juste changer de compagnie de carte de crédit, ce ne sont pas les seuls à donner un % en retour Le % de retour DOIT ÊTRE DEPENSÉ CHEZ CANADIEN TIRE OU LEURS COMPAGNIES (équipeur, ou autres) mais n’essayez pas d’avoir des réponses en cas de problème, ils se crissent pas mal de vous