Canadian Tire Financial Services
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Canadian Tire Bank Fails to Close My Account Properly.
Canadian Tire Bank Fails to Close My Account Properly - TERRIBLE Experience! One star - Avoid the headache! I closed my Canadian Tire Mastercard account THREE YEARS AGO by paying the full amount due. I specifically confirmed with the agent at the time to clear all pending payments and completely close the account. They assured me it was done. Fast forward three years, and I'm bombarded with harassing emails from collections.ctfs.com claiming I have an overdue bill of $10.59. Apparently, there was a pending interest charge of 4 cents that somehow ballooned to over $10 in three years! Here's the problem: I closed the account and paid everything in full. Never received any notifications about this "outstanding balance." They claim it was sent via paper mail, but I had moved a couple of times since then. Canadian Tire Bank's Response: The agent waived the balance, but claims they can't do anything about the negative mark on my credit report due to the collection attempt. They blame me for the interest accumulating, even though I closed the account. This is absolutely unacceptable! Closing an account shouldn't lead to a collections nightmare three years later. Their lack of communication and inability to rectify their mistake is appalling. Save yourself the stress and avoid Canadian Tire Bank! There are other banks that prioritize customer service and actually close accounts properly.