Review summary

CSM Property Management Ltd has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

✨
Based on reviews, created with AI

See what reviewers are saying

CM

Christopher McCartney

1 out of 5 stars
ICE COLD

A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.

R

Rok

1 out of 5 stars
Terrible service ..

Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;

M

Maisie

5 out of 5 stars
Regular updates about property…

Regular updates about property maintenance. Good communication.

SB

Samuel Barker

5 out of 5 stars
CSM has been managing our buy-to-let…

CSM has been managing our buy-to-let property for nearly two years. Their tenant finding service is thorough, and they conduct comprehensive reference checks. Regular property inspections give peace of mind, and their maintenance contractors do quality work. The monthly statements make tax time much easier.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

155 total • Write a review

Showing 41 - 50 of 151 reviews
kw
2 out of 5 stars

Management Co Charge

This company are looking to charge almost 5k in advance for a roof which has nothing wrong with it and won't start work for at least 4 years ! Can I be bullied into paying this if I'm struggling to afford it ? This on the back on 2 k for other repairs in last couple of years. This is all aside of the normal management fees they charge. Can they enforce this on the owners or do we have any rights given I have a roof that is giving no issues at this time or previously.

Date of experience: September 3, 2024

W
1 out of 5 stars

I wouldn't even describe CSM as a…

I wouldn't even describe CSM as a company. They are a cruel, ruthless organization. Don't manage their property grounds and encourage the residents to leave their dirty bins off their property blocking elderly and a disabled person in by putting their bins outside other people's gates. Threatening landlords, and intimating letters not to touch their bins. All because they don't want their bins on their own property. Disgusting bins as well as attitudes.

Date of experience: July 8, 2024

MC
1 out of 5 stars

For over 6wks trying to get a high…

For over 6wks trying to get a high hedge which is damaging our fence sorted out. Repeated assurances from David Carlisle it would be done. Nothing !! So it now looks like the legal route.

Date of experience: July 3, 2024

F
1 out of 5 stars

500 Collins ave Miami Beach

I really hope is the same csm property management that is working on a Miami Beach garage because the staff is super unprofessional and very rude towards customers. Guy name Marcos approached me with a horrible attitude and even threatened me to trespass me from garage when I currently working on the building and got mad

Date of experience: March 7, 2024

JC
1 out of 5 stars

Ignore the fake positive reviews folks!

I’m annoyed the fact I have to give them a 1 star as CSM don’t even deserve it tbh. From the day and hour we bought our home they have been a shambles. Calling them alone shows their lack of interest as it’s just pay up or we take u to court. I’ve paid for a fallen fence to be repaired months ago and still nothing. Asked for money back and told no. Thankfully we are moving and even made sure this company have nothing to do with our new house as they should be wearing masks. Resist me folks do ur best to avoid anything to do with this mess. Government needs to close companies like this for good as they see themselves as scam artists. Roll on our move as il never have to dealt with this clan of muppets ever again

Date of experience: February 26, 2024

A
1 out of 5 stars

There is obviously a lot of fake…

There is obviously a lot of fake reviews on here so the negative real reviews are not highlighted. There appears to be a very high staff turnover in this company. There is a lot of mistakes in the accounts department. They charge £25 for a credit control letter and try to inform you the bill is not paid when it is. There is supposed to AGM for residents. It may happen only every 2 or 3 years. As costs increase there is a deficit and you have to pay balancing charges for previous years. It is hard to speak to staff via telephone as they are always unavailable. A very unprofessional company -

Date of experience: January 14, 2024

AT
5 out of 5 stars

Professional & pleasant to deal with

I had a bad leak in my new apartment and Hannah was great at putting me at ease and working with the insurance company to sort it out for me. I really appreciate all of her efforts to help me with this problem - she made the process of submitting my claim very easy and kept me updated along the way.

Date of experience: December 14, 2023

GB
5 out of 5 stars

Highly recommended!

I have dealt with CSM Property Management several times on two properties I own. Recently had a small issue with a neighbouring property and Laura in particular was very helpful. The issue was sorted quickly and efficiently, she even checked in a few weeks later to see if there had been any follow up issues. I definitely feel she went the extra mile and it's greatly appreciated!

Date of experience: December 14, 2023

JM
5 out of 5 stars

Problem with communal Sky sorted same…

Problem with communal Sky sorted same day. Reported a problem to the CSM helpline about a satelite signal failure, engineer was out that evening and identified that the communal box had burned out. Super quick service.

Date of experience: December 13, 2023

A
5 out of 5 stars

When our apartment suffered a bad leak…

When our apartment suffered a bad leak From an above balcony, Lee & David organised the repair and remedials very quickly, much appreciated guys!

Date of experience: December 13, 2023

Previous1•••456•••16Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.