Review summary

CSM Property Management Ltd has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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CM

Christopher McCartney

1 out of 5 stars
ICE COLD

A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.

R

Rok

1 out of 5 stars
Terrible service ..

Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;

M

Maisie

5 out of 5 stars
Regular updates about property…

Regular updates about property maintenance. Good communication.

SB

Samuel Barker

5 out of 5 stars
CSM has been managing our buy-to-let…

CSM has been managing our buy-to-let property for nearly two years. Their tenant finding service is thorough, and they conduct comprehensive reference checks. Regular property inspections give peace of mind, and their maintenance contractors do quality work. The monthly statements make tax time much easier.

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All reviews

155 total • Write a review

Showing 31 - 40 of 151 reviews
E
5 out of 5 stars

Communication has been excellent…

Communication has been excellent throughout my experience. Whether it’s via email or phone, I always receive quick and clear responses to my queries.

Date of experience: December 2, 2024

RA
5 out of 5 stars

Quick to fix issues

Quick to fix issues. Good maintenance service.

Date of experience: December 1, 2024

IK
5 out of 5 stars

The maintenance response time is…

The maintenance response time is fantastic. When our washing machine flooded the kitchen at 7pm, someone came first thing the next morning to sort it out. They even helped arrange the carpet cleaning. Been with them for 18 months and they're always this reliable.

Date of experience: December 1, 2024

AD
5 out of 5 stars

Property management fees with CSM are…

Property management fees with CSM are reasonable considering the level of service provided. They've been managing our rental property for two years now, and we've had minimal void periods. Their tenant screening process is thorough, and they conduct regular property inspections. The online portal makes it easy to track everything from maintenance requests to financial statements.

Date of experience: November 30, 2024

P
5 out of 5 stars

Helpful staff who know their stuff

Helpful staff who know their stuff. Makes renting easy.

Date of experience: November 30, 2024

AH
5 out of 5 stars

Reached out to CSM when looking to rent…

Reached out to CSM when looking to rent out my property in Dunmurry. Their initial property assessment was detailed and they provided realistic rental valuations. The team handled everything from photography to tenant screening. Four months in, and they've made property management completely hassle-free. Monthly statements are clear and detailed.

Date of experience: November 30, 2024

PW
5 out of 5 stars

Quick maintenance response

Quick maintenance response. Had a leaky tap fixed within 24 hours. Very professional service.

Date of experience: November 29, 2024

OT
5 out of 5 stars

The online portal is a fantastic tool

The online portal is a fantastic tool. It makes reporting issues and staying updated on property matters so convenient. It’s been a great experience so far.

Date of experience: November 29, 2024

AS
5 out of 5 stars

Always quick to resolve any issues.

Always quick to resolve any issues.

Date of experience: November 28, 2024

JE
5 out of 5 stars

They make renting stress-free and easy.

They make renting stress-free and easy.

Date of experience: November 27, 2024

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