Review summary

CSM Property Management Ltd has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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CM

Christopher McCartney

1 out of 5 stars
ICE COLD

A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.

R

Rok

1 out of 5 stars
Terrible service ..

Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;

M

Maisie

5 out of 5 stars
Regular updates about property…

Regular updates about property maintenance. Good communication.

SB

Samuel Barker

5 out of 5 stars
CSM has been managing our buy-to-let…

CSM has been managing our buy-to-let property for nearly two years. Their tenant finding service is thorough, and they conduct comprehensive reference checks. Regular property inspections give peace of mind, and their maintenance contractors do quality work. The monthly statements make tax time much easier.

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All reviews

155 total • Write a review

Showing 21 - 30 of 151 reviews
E
5 out of 5 stars

Moved into a property six months ago

Moved into a property six months ago, and the experience has been positive throughout. The moving-in process was well-organized, and any maintenance issues have been dealt with efficiently.

Date of experience: December 7, 2024

ML
5 out of 5 stars

The property management service is…

The property management service is comprehensive and professional. They handle everything from tenant finding to maintenance coordination efficiently. Their staff is knowledgeable and keeps up with property regulations. The monthly statements are clear and detailed.

Date of experience: December 6, 2024

AW
5 out of 5 stars

The block management service keeps our…

The block management service keeps our development running smoothly. They've improved security measures and implemented better cleaning schedules. Communication about service charges and planned works is always clear.

Date of experience: December 6, 2024

LW
5 out of 5 stars

Called about their property management…

Called about their property management services last spring. Their team explained different service packages clearly, and their fees are reasonable for the service provided. Eight months in, and they've made being a landlord completely hassle-free.

Date of experience: December 5, 2024

AW
5 out of 5 stars

Moving in was smooth and professional

Moving in was smooth and professional. The inventory was incredibly detailed, and they took time explaining all the paperwork. Six months in, and any maintenance requests are handled promptly. The online portal makes everything from paying rent to reporting issues straightforward.

Date of experience: December 5, 2024

SO
5 out of 5 stars

Fair with deposit return

Fair with deposit return. Everything was processed within the timeframe.

Date of experience: December 5, 2024

EW
5 out of 5 stars

CSM took over management of our…

CSM took over management of our apartment complex six months ago, and we've seen positive changes. The grounds are better maintained, and they've improved the cleaning schedule for common areas. Their communication about planned maintenance and service charges is clear and timely.

Date of experience: December 4, 2024

FC
5 out of 5 stars

Responsive to emails and phone calls

Responsive to emails and phone calls. Good communication throughout tenancy.

Date of experience: December 3, 2024

BH
5 out of 5 stars

Been renting through CSM for over a…

Been renting through CSM for over a year, and their service has been consistently good. They're quick to respond to maintenance issues and always give proper notice for inspections. The rent payment process is straightforward, and their staff is helpful when you need assistance. Recently had some minor repairs done, and everything was handled efficiently.

Date of experience: December 3, 2024

MG
5 out of 5 stars

A seamless experience from start to…

A seamless experience from start to finish.

Date of experience: December 2, 2024

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