Review summary

CSM Property Management Ltd has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

See what reviewers are saying

CM

Christopher McCartney

1 out of 5 stars
ICE COLD

A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.

R

Rok

1 out of 5 stars
Terrible service ..

Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;

M

Maisie

5 out of 5 stars
Regular updates about property…

Regular updates about property maintenance. Good communication.

SB

Samuel Barker

5 out of 5 stars
CSM has been managing our buy-to-let…

CSM has been managing our buy-to-let property for nearly two years. Their tenant finding service is thorough, and they conduct comprehensive reference checks. Regular property inspections give peace of mind, and their maintenance contractors do quality work. The monthly statements make tax time much easier.

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All reviews

155 total • Write a review

Showing 11 - 20 of 151 reviews
LH
5 out of 5 stars

The team at CSM has been managing our…

The team at CSM has been managing our block of apartments in Belfast for the past two years. The common areas are kept clean and well-maintained, and they're good about keeping us informed about scheduled maintenance work. Their online portal makes it easy to report issues and track their progress. Really appreciate how they handled the recent security gate repair - organized everything efficiently with minimal disruption to residents.

Date of experience: December 14, 2024

JA
5 out of 5 stars

I had an urgent plumbing issue in my…

I had an urgent plumbing issue in my apartment, and the team resolved it within hours. Their quick action saved me from a lot of inconvenience.

Date of experience: December 14, 2024

JC
5 out of 5 stars

Quick to address any issues

Quick to address any issues. Professional service overall.

Date of experience: December 13, 2024

EF
5 out of 5 stars

They’ve made it so much easier to…

They’ve made it so much easier to manage my rental properties. Their proactive approach to maintenance and tenant relations means I never have to worry about a thing.

Date of experience: December 13, 2024

HH
5 out of 5 stars

I’ve been a client of CMSNI for years

I’ve been a client of CMSNI for years, and they’ve consistently provided excellent service. Their proactive approach to property maintenance has saved me countless headaches. A trustworthy company!

Date of experience: December 12, 2024

I
5 out of 5 stars

They handle everything with…

They handle everything with professionalism.

Date of experience: December 10, 2024

M
5 out of 5 stars

Efficient rent collection system and…

Efficient rent collection system and clear monthly statements. Makes everything hassle-free.

Date of experience: December 9, 2024

EP
5 out of 5 stars

Their tenant screening process is…

Their tenant screening process is impressively thorough. As a landlord, it's reassuring to know they conduct comprehensive background checks. Monthly statements are clear, and their online portal makes it easy to track everything from maintenance to payments.

Date of experience: December 9, 2024

M

Mia

US

5 out of 5 stars

The team at CMSNI helped me navigate a…

The team at CMSNI helped me navigate a complex tenancy issue with professionalism and care. Their expertise and guidance made all the difference, and I’m grateful for their support.

Date of experience: December 8, 2024

DF
5 out of 5 stars

As a landlord

As a landlord, I’ve been impressed with how seamless the service is. From tenant relations to regular updates, they make managing properties completely stress-free.

Date of experience: December 7, 2024

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