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Review summary
CSM Property Management Ltd has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
A lot of the fake reviews pertaining to CSM can be easily countered by the experience of the residents of Woodlands Manor apartments in Belfast. These people had CSM as their property management company. CSM turned their gas supply off for a year or more and decided to do little or nothing in getting it back up and running in a timely manner. These poor people had to go to leisure centres to have hot showers and could not even heat their apartments/homes during an icy cold winter. The cold kills, CSM did not care one jot for the welfare of these people CSM only cared about taking their money.
Terrible service ... I've been trying to resolve many issues (which our block of apartments experiencing) with them. Unfortunately the matters/issues haven't been resolved from beginning of November 2024 (now is may 2025). They very rarely respond to emails (sometimes after a month or longer) or if they respond, the answers are not to questions/issues mentioned in the emails;
CSM has been managing our buy-to-let property for nearly two years. Their tenant finding service is thorough, and they conduct comprehensive reference checks. Regular property inspections give peace of mind, and their maintenance contractors do quality work. The monthly statements make tax time much easier.
I can't believe these positive reviews I and everyone I know who have experience with this company have found them rude, aggressive on the phone, provide a next to non exsistant service and happily take large sums of money for this privilege. I cannot stress enough to avoid this company I can't believe they have got away with this for so long. They are so rude and they do not deserve you hard earned money. Please try and avoid and if you are looking into buying a property of with they are involved in any way - in my instance estate management which I can't actually see what the are doing except taking alot of my money for nothing I would tell you to think hard about it and avoid if possible. I can't believe it's not criminal what they are doing.
CSM have been managing my property for over fifteen years and I would thoroughly recommend their services. The pleasant, patient and engaging team can be relied upon to provide accurate, honest and timely advice. Totally professional, they have a comprehensive understanding of the property market, it laws and dynamics.
I would highly recommend CSM, having dealt with Jean Clarke & Amanda McAleese very closely for many years (as a property owner in Ashley Courtyard, where CSM are the block management company).
Jean & Amanda were exceptionally professional in every communication verbally or via email that I had with them. Their efficiency was outstanding.
Due to unavoidable personal circumstances I had difficulty servicing the fees for a period of time-Jean was so understanding, respectful & helpful that I felt lifted by her kind nature which made me very keen to make sure I did what I could to always honour the payments to CSM.
When the property was damaged by a leak from an upstairs apartment, just 2 days before Christmas, (when my Mum was in ICU), Amanda was simply amazing pulling out all the stops so that the situation didn't add to the stress I was already feeling.
I need to highly commend Helena Zalewska & Peter Garvey on their efficiency too.
It was a just a pleasure to work with CSM simply because of these particularly amazing staff members, and would highly recommend CSM as a management company that should be your first choice.
Jane GH
12 oct 2018
As An Owner of a Number of properties CSM and there staff stand Out Over and above other Property Management Companies .
They are Well Organised and Always Willing to help solve An Issue no Matter how big or small . I would Have No Issue Recommending CSM and there Staff who do a first Class job .
Michael Murray
Peter McGarvey has been most helpful in all queries regarding to CSM data needed to complete the sale of my home! He is always prompt and happy to look into issues. Without Peter this process wouldn’t have been as smooth! Thanks for all of your time!
When a query arose on my mother’s account CSM dealt with it very quickly and came up with a payment schedule that was very helpfull. I couldn’t have asked for more.
Excellent service.
Any problems with my property were dealt with efficiently and effectively.
The gardening, electrical and plumbing teams that work for CSM have been very reliable when their services were required for my managed property. Highly recommended.
TBL
Fantastic Estate Agents!
I was with CSM Estate Agents for one year and I will be very sad to leave this agency! Any issues I ever had were resolved within a matter of days (most of the time a matter of hours)! I love that they invite you to attend the move out inspection to explain anything that may cause deductions, I think this shows how trustworthy they are! During my time at CSM I mostly dealt with Steven and sometimes Janice for anything financial related. They could not have been more helpful and friendly! It was a real pleasure to deal with them. If only every estate agents was like CSM!! 10/10 - Highly Recommended!! :)
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