Excellently
Excellently
4.8
Excellent
1,000 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Crystal Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Excellent service given today by Jose…
Excellent service given today by Jose Wilson. Thanks for a goid customer services.
Great service! Thanks Joy!
We booked our flights to India using Crystal Travel. The customer service was great in accommodating our request to keep our tickets within budget. Thanks Joy Wilson for all your help!
They didn't honour the price advertised
The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked the flight on line to say that the flight would cost us significantly more, so we cancelled the booking.
Company details
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Contact info
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Website
www.crystaltravel.co.uk
All reviews
1,000 total • Write a review
Showing 871 - 880 of 996 reviews
LH
First class booking process
First class booking process, but I'm going to say 4 stars so far, because we haven't taken the flight yet. I could not fault Claire from Crystal Travel during the booking process. She gave me confidence that she would help me at any turn, should I require her assistance in the future with these flights London to Bangkok.
Date of experience: March 10, 2025
Ej
Caroline Diaz was very helpful and…
Caroline Diaz was very helpful and patient with which was very appreciable
Date of experience: March 10, 2025
ID
Claire has been our trusted travel…
Claire has been our trusted travel agent to run through different options to fly to the Philippines 🇵🇭. She understood our requirements of travelling in a small group & provided us with the exact dates & value for money flight tickets.
Date of experience: March 10, 2025
Ad
The staff (James Smith) he is very kind
The staff (James Smith) he is very kind
Date of experience: March 10, 2025
EC
Keith Wilson
Keith Wilson - is the sales agent that attended and booked my ticket. He is very efficient and answers questions that I need more confirmation before I pay it out with our flight tickets .Well done and thank you Keith 👏👍
Date of experience: March 10, 2025
JS
I had a great customer service…Aron
I had a great customer service experience with Aron Smith, very helpful and clear on the flight details etc.
Date of experience: March 10, 2025
LA
It was as fantastic a very happy with…
It was as fantastic a very happy with service. Jack Tyler was brilliant.
Date of experience: March 10, 2025
ab
Thank you Jia
Thank you Jia, you have been a great help.
Date of experience: March 10, 2025
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