Review summary

Crystal Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

LL

Lady Lolz

5 out of 5 stars
Excellent service given today by Jose…

Excellent service given today by Jose Wilson. Thanks for a goid customer services.

AG

Amandeep Gill

5 out of 5 stars
Great service! Thanks Joy!

We booked our flights to India using Crystal Travel. The customer service was great in accommodating our request to keep our tickets within budget. Thanks Joy Wilson for all your help!

KM

Kerry Marson

2 out of 5 stars
They didn't honour the price advertised

The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked the flight on line to say that the flight would cost us significantly more, so we cancelled the booking.

MC

Mrs Cox

5 out of 5 stars
My experience with Crystal travel has…

My experience with Crystal travel has been brilliant. The agent I have been talking to is Carolina Diaz, she has been extremely helpful & patient with me.

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All reviews

999 total • Write a review

Showing 71 - 80 of 995 reviews
A
5 out of 5 stars

Mr Aron done good job

Mr Aron done good job. very happy with his customer service. Thanks

Date of experience: July 7, 2025

AI
5 out of 5 stars

Thanks Shirley

Promptness of Shirley Smith by assisting with a ticket and ensuring that I get a suitable travel time .

Date of experience: July 7, 2025

B
5 out of 5 stars

Jack has been extremely helpful and…

Jack has been extremely helpful and found me a really good deal . what a great customer service. You got customer for lifetime as we will use Jack for any future travel Thank you Jack

Date of experience: July 7, 2025

AE
5 out of 5 stars

Very helpful and knowledgeable

The customer agent Ana who attended to me was very helpful, polite and very patient with me whilst she painstakingly searched for something that marched my plan and budget. The travel destination will be from London to Houston Texas

Date of experience: July 7, 2025

c
5 out of 5 stars

Great experience, highly recommended

Overall a very good experience booking the air ticket with 'Sandy'. He assisted me well with all the ticket details and possible ticket options. Would highly recommend their services!!

Date of experience: July 6, 2025

om
5 out of 5 stars

Happy h…

Its good to help me to sort it out holiday flights tickets.

Date of experience: July 5, 2025

PL
5 out of 5 stars

Excellent service from Sandy Rhode who…

Excellent service from Sandy Rhode who assisted with getting flight tickets. Service was excellent, very friendly and professional. I've been using Crystal Travel for over 15 years and never had any issue with them. Great travel agency. Thank you

Date of experience: July 5, 2025

N
5 out of 5 stars

Thank You Shirly For all your help ...

Thank You Shirly For all your help ... Was very polite and helpful and a much better experience with her then with others I've dealt with at crystal travel ... I was thinking of leaving crystal travel due to past experiences with them but Shirly made me reconcider .. Its a pity they all can't be like Shirly.. Thank You shirly....

Date of experience: July 5, 2025

SJ
5 out of 5 stars

Easy process

The process of the booking was cery smooth and efficient. Thanks to Sandy Rhodes for assisting it.

Date of experience: July 5, 2025

SB
5 out of 5 stars

Great service & very flexible!

Great service & very flexible! Thanks Ronald.

Date of experience: July 5, 2025

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