Excellent service given today by Jose…
Excellent service given today by Jose Wilson. Thanks for a goid customer services.
4.8
Excellent
999 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Crystal Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great service! Thanks Joy!
We booked our flights to India using Crystal Travel. The customer service was great in accommodating our request to keep our tickets within budget. Thanks Joy Wilson for all your help!
They didn't honour the price advertised
The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked the flight on line to say that the flight would cost us significantly more, so we cancelled the booking.
My experience with Crystal travel has…
My experience with Crystal travel has been brilliant. The agent I have been talking to is Carolina Diaz, she has been extremely helpful & patient with me.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.crystaltravel.co.uk
All reviews
999 total • Write a review
Showing 41 - 50 of 995 reviews
DP
Exactly what I want this man Name Jame smith is…
Exactly what I want this man Name is Smith he done good job
Date of experience: July 12, 2025
SK
Great Agent
Jose Wilson is just exceptionally excellent. Jose helped me to solve my query he is just wonderful,very helpful and professional. Jose deserve a bonus. Great Team Crystal Travel will recommend to friends and relatives to Crystal Travel. 5***** Team Crystal.
Date of experience: July 12, 2025
MS
Great service thankyou so much!
Great service thankyou so much! Aron
Date of experience: July 12, 2025
Sb
Dear [Airline/Customer Service Team]
Dear [Airline/Customer Service Team], I recently received a call from Carlos Silva regarding my flight booking, and I wanted to take a moment to share my appreciation for his outstanding service. Carlos was extremely professional, courteous, and helpful during our conversation. I truly enjoyed speaking with him, and his assistance made the process seamless and pleasant. It’s rare to encounter customer service representatives like Carlos who go above and beyond to ensure a positive experience. Please extend my sincere thanks to him—his dedication reflects highly on your team. Thank you again for having such excellent staff, and I hope Carlos receives the recognition he deserves. Best regards, [shahid ]
Date of experience: July 11, 2025
EO
Great experience
I had a great experience booking my tickets through Crystal Travel. The process was smooth and efficient, and Carolina Diaz was especially helpful—professional, friendly, and attentive to every detail. Highly recommended!
Date of experience: July 11, 2025
MM
Sergio from crystal travel- excellent…
Sergio from crystal travel- excellent customer service
Date of experience: July 10, 2025
C
Cynthia
US
Had an excellent service from Shirley…
Had an excellent service from Shirley Smith. She was very helpful, very patient & efficient in dealing with my enquiries regarding my flight. I have always travelled with Crystal Travels because of their excellent service. Shirley delivered just that..excellence, efficiency & patience the whole time. I give a 5-star to Shirley, & to Crystal Travels!
Date of experience: July 10, 2025
SP
James is very accommodating and very…
James is very accommodating and very helpful to customer
Date of experience: July 10, 2025
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