Excellent service given today by Jose…
Excellent service given today by Jose Wilson. Thanks for a goid customer services.
4.8
Excellent
999 reviews
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Review summary
Crystal Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great service! Thanks Joy!
We booked our flights to India using Crystal Travel. The customer service was great in accommodating our request to keep our tickets within budget. Thanks Joy Wilson for all your help!
They didn't honour the price advertised
The agents were very helpful, however they didn't honour the price they advertised and rang us back after we booked the flight on line to say that the flight would cost us significantly more, so we cancelled the booking.
My experience with Crystal travel has…
My experience with Crystal travel has been brilliant. The agent I have been talking to is Carolina Diaz, she has been extremely helpful & patient with me.
Company details
Information provided by various external sources
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Contact info
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Website
www.crystaltravel.co.uk
All reviews
999 total • Write a review
Showing 91 - 100 of 995 reviews
PO
Customer service outstanding.....Freya D!
Customer service outstanding when I called for support to check in online which for some unknown reason I could do for one but not all three of us travelling through to Kuala Lumpur. Freya D was outstanding in resolving and also forwarding through boarding passes.
Date of experience: July 3, 2025
HS
Avoid avoid avoid this company!
Avoid avoid avoid this company!! The website states one price but when you try to book, you are notified the ticket is no longer available and you need to ring their customer service. This happened to me twice. The third time, it seemed my payment went through but I didn't get the same notification the ticket was no longer available, instead this time I received an email saying my 'booking was declined'. All three times I was advised to ring their customer service. I phoned twice and both times I still didn't get the price advertised on the website, instead they gave the most ridiculous reasons why those prices were no longer available and quoted me much higher prices. This company is a disgrace to the tourism industry!
Date of experience: July 3, 2025
JA
Great & friendly service and very…
Great & friendly service by Sid Morgan and very approachable ❤️
Date of experience: July 3, 2025
KO
Sandy
Sandy was very helpful and efficient, got my flight booked same day! Top quality
Date of experience: July 3, 2025
AZ
Best Customer Service
Daryn helped me with flight bookings. He was helpful n knowledgeable n patience too. He got the job done as requested especially I will be travelling with my special needs daughter. We hope to have a pleasant trip. I like to thank Daryn for his top notch customer service We sincerely appreciate Crystal Travel customer service team many thanks
Date of experience: July 3, 2025
CV
Jia is a professional at her job .
Jia is a professional at her job . Crystal Travel has always done me proud .
Date of experience: July 3, 2025
CS
Aron is so amazing and very…
Aron is exceptionally impressive and highly professional. He consistently goes above and beyond to assist customers in finding the right price that meets their needs. Thank you very much. Christopher Sideso
Date of experience: July 3, 2025
RU
Great service
Arbaz was incredibly helpful in assisting with changing the tickets . He took the time to make sure everything was handled smoothly and provided excellent service throughout the process .
Date of experience: July 3, 2025
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