Cruise1st is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Easy but thorough process. I called and was quickly put through to an agent. The whole process was explained to me as we went along and I always felt at my ease. I will definitely be using cruise1st again to book my next cruise. They were also the cheapest amongst several cruise agents that I could find
Overall great but did not realise that there would be so many children on board. Seating in the lounge area could do with more.
The person I booked the cruise with was a great help and gave me good advise
Although we knew what we wanted, Victoria took the time to ensure we understood exactly what was included on the cruise.
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www.cruise1st.co.uk1,000 total • Write a review
Excellent service as always from Cruise1st and our agent Mikey was brilliant. He found us the cruise we needed at a great price and was very helpful with our request for a specific cabin and dining time. It was a stress free process thanks to Mikey. The aftersales service is brilliant and always happy to answer any queries.
Date of experience: May 11, 2023
Cruise 1st claims they take all major credit cards, yet this is untrue. They do not accept American Express which is a major credit card. When I booked the cruise, I was given a price which I agreed, the agent then sent me an invoice for more than she sold it to me for as she said she hasn’t made enough commission! Professional? I think not. They also charged £75.00 for cancelling the cruise plus loss of deposit. I will NEVER use this company again. The cruise was cheaper to book with more onboard credit through celebrity cruises.
Date of experience: May 10, 2023
Have been very helpful resolving my enquiries
Date of experience: May 10, 2023
Messages left on voicemail go unanswered and staff cannot use the correct email address to supply documents. Several phone calls needed to have a simple task completed.
Date of experience: May 10, 2023
Booking made easy Martin sorted my cruise and a good price. Helpful professional and friendly
Date of experience: May 10, 2023
Great customer service and support from customer care team
Date of experience: May 9, 2023
Spoke to Mikey who could not have been more helpful. He was very patient while we made decisions about different aspects of our cruise and extremely knowledgeable about the places we would be visiting.
Date of experience: May 8, 2023
Excellent service Mary Isaac was really helpful, informative and went extra mile if I had any issue to sort out. I have booked 4 cruises with Mary so far and superb time.
Date of experience: May 8, 2023
