Review summary

Cruise1st is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

DR
Easy but thorough process

Easy but thorough process. I called and was quickly put through to an agent. The whole process was explained to me as we went along and I always felt at my ease. I will definitely be using cruise1st again to book my next cruise. They were also the cheapest amongst several cruise agents that I could find

R
Overall great but did not realise that…

Overall great but did not realise that there would be so many children on board. Seating in the lounge area could do with more.

The person I booked the cruise with was…

The person I booked the cruise with was a great help and gave me good advise

KR
Very helpful

Although we knew what we wanted, Victoria took the time to ensure we understood exactly what was included on the cruise.

Company details

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All reviews

1,000 total • Write a review

Showing 921 - 930 of 996 reviews
JC
5 out of 5 stars

Excellent service and Lydia very helpful

Excellent service and Lydia very helpful

Date of experience: May 17, 2023

MC
5 out of 5 stars

Very easy to book quick efficie t and…

Very easy to book qui k efficie t and looking forward to cruise

Date of experience: May 16, 2023

SS
5 out of 5 stars

The lady who dealt with our enquiry was…

The lady who dealt with our enquiry was both friendly and professional. Excellent service.

Date of experience: May 16, 2023

D
5 out of 5 stars

Martin Bowe answered all our questions…

Martin Bowe answered all our questions promptly and we were pleased to book our cruise again with Cruise1st.

Date of experience: May 16, 2023

R

Roy

US

5 out of 5 stars

Great Service

As always we received a friendly, helpful and efficient service from Emma

Date of experience: May 16, 2023

G
5 out of 5 stars

Great experience

I have used Cruise 1st several times and find them very responsive and helpfull. I contact one of the handlers directly who is very supportive and helpfull. Thank you

Date of experience: May 16, 2023

D
4 out of 5 stars

Below normal customer care

Not the normal service, very cagey on her replies, hopefully next time we will receive a better service.

Date of experience: May 16, 2023

DS
5 out of 5 stars

Mary provided excellent customer…

Mary provided excellent customer service as usual prompt response even out of office hours We have been using cruise 1st now for a number of years always recieved excellent service from Mary along with other staff members. Excellent work.

Date of experience: May 13, 2023

C
5 out of 5 stars

Great experience and explanation

Great experience and explanation

Date of experience: May 12, 2023

BM
5 out of 5 stars

Cruise1st are my number 1 choice for cruising

booked another cruise with cruise1st, this time the agent was Michael Kyriakou he was a great help booking the cruise and provided lots of useful information that was a great help to me on cabin locations and information about the ship. Not the first time I have booked with Cruise1st and definitely won't be the last, great service all round.

Date of experience: May 12, 2023

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