Cruise1st is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Easy but thorough process. I called and was quickly put through to an agent. The whole process was explained to me as we went along and I always felt at my ease. I will definitely be using cruise1st again to book my next cruise. They were also the cheapest amongst several cruise agents that I could find
Overall great but did not realise that there would be so many children on board. Seating in the lounge area could do with more.
The person I booked the cruise with was a great help and gave me good advise
Although we knew what we wanted, Victoria took the time to ensure we understood exactly what was included on the cruise.
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Mikey Was very knowledgeable, supportive and helpful. An asset to the company.
Date of experience: July 15, 2023
VERY HELPFUL throughout the process of booking and getting over with the deposit payment
Date of experience: July 15, 2023
Absolutely brilliant to deal and book with
Date of experience: July 12, 2023
US
I booked a cruise to the Mediterranean with Mary from Cruise1st and was extremely happy with the advice and support I got. Mary listened and did her best to find the best possible solution for me. I will be happy to use Mary again for booking cruises in the future. Thank you Mary for your hard work and support. Mimoza
Date of experience: July 11, 2023
Have used you before, but I always get more than 1 quote and Cruise 1st has always been the best. Paperwork comes through quickly. This time Patricia got me all that I asked for. All in all great service.
Date of experience: July 11, 2023
My wife has booked a cruise for her and her 85 year old mother around the Med this September. Her mother has some mobility issues and therefore will require some assistance during the journey. My wife has telephoned the helpline at cruise1st on a number of occasions but cannot seem to get an answer to these queries, she has so far been told that she must contact the carrier herself for information on assistance at the airport, that cruise1st have no idea on disability seat allocation on the plane and she should also speak to TUI herself. Tui said she needed to make any arrangements directly with the travel agent. Cruise 1st have since told her to speak with P&O in order to “sort it out” P&O referred her back to the booking agent. The questions she has are; 1.have the airline been notified that special assistance is required from the terminal to the aircraft. 2. Are the aircraft seats allocated so that a disabled passenger and their carer can sit together or do you need to book / pay in advance 3. Can she bring her own wheeled walking frame with her 4. Has the assistance questionnaire that was completed at time of booking been received by P&O so they can make the necessary arrangements in their cabin I don’t think these are difficult questions, I’m certain they must have been asked before but it just seems that no one at cruise1st either knows or has the time to find out. This is the first time we have used this company, we usually book directly with P&O and have never been given a run around when we have queries I doubt we would book with them again. So far this has been a two star experience, there is still time to resolve it and turn things around let’s hope they improve
Date of experience: July 11, 2023
