Cruise1st
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Only one chance to make a good impression
My wife has booked a cruise for her and her 85 year old mother around the Med this September. Her mother has some mobility issues and therefore will require some assistance during the journey. My wife has telephoned the helpline at cruise1st on a number of occasions but cannot seem to get an answer to these queries, she has so far been told that she must contact the carrier herself for information on assistance at the airport, that cruise1st have no idea on disability seat allocation on the plane and she should also speak to TUI herself. Tui said she needed to make any arrangements directly with the travel agent. Cruise 1st have since told her to speak with P&O in order to “sort it out” P&O referred her back to the booking agent. The questions she has are; 1.have the airline been notified that special assistance is required from the terminal to the aircraft. 2. Are the aircraft seats allocated so that a disabled passenger and their carer can sit together or do you need to book / pay in advance 3. Can she bring her own wheeled walking frame with her 4. Has the assistance questionnaire that was completed at time of booking been received by P&O so they can make the necessary arrangements in their cabin I don’t think these are difficult questions, I’m certain they must have been asked before but it just seems that no one at cruise1st either knows or has the time to find out. This is the first time we have used this company, we usually book directly with P&O and have never been given a run around when we have queries I doubt we would book with them again. So far this has been a two star experience, there is still time to resolve it and turn things around let’s hope they improve