Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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346 total • Write a review

Showing 21 - 30 of 342 reviews
RD
5 out of 5 stars

As a resident freeholder it’s really…

As a resident freeholder it’s really important to understand the responsibilities of managing the estate and for this Crabtree have been very professional in making sure we file our accounts on time. Would like to thank Elaine Koller for making sure we file our accounts on time.

Date of experience: March 11, 2025

DM
3 out of 5 stars

I recently made a very negative review…

I recently made a very negative review of Crabtree which was very much on point! I have since had contact from the company and must say they have jumped hoops to get things done which they have! A special mention goes to Sarah Belsham who has solved the issues of the bin areas which had become an environmental health issue and arranged a contract with a waste company to tend to the problem! So I retract / delete my negative review and say thank you Sarah Belsham 👍

Date of experience: March 10, 2025

Cv
1 out of 5 stars

Terrible property management company

How did Brentford Lock West engage with Crabtree Management Property. The estate has been so mismanaged and placing residents at risk. They have a rating of 2.9 and seriously who appointed them? Boiler room locked, no access because after hours have no information. Supervisor deliberately ignored taking the call. Can’t wait for the residents to vote them out…highly not recommended

Date of experience: March 9, 2025

NE
1 out of 5 stars

This must be one of the worst…

This must be one of the worst companies. Ignoring emails on serious issues, as with many other reviews, Can't be all coincidence and not a policy, The reply from Crabtree in here invites to take the issues through customer complaints service, I used it on multiple occasions, it seems it designed to take you on a large circle with so much time wasted, just to bring you back to the first square. I doubt if anyone ever got a proper result from that. How this type of company can still operate in the fashion they do ? It is just amazes me in the worst possible way.

Date of experience: March 8, 2025

K
5 out of 5 stars

Gabriela Slusarz

Gabriela Slusarz the Customer Service Advisor for Crabetree/Fexco Property Services was attentive, helpful, patient and a joy to communicate with. A real credit to your organization. Kind Regards Kalu Ukpai

Date of experience: March 6, 2025

LD
5 out of 5 stars

Ardeep is immense on behalf of Crabtree

Crabtree is the management company of my building. Early January our ceiling leaked due to a pipe being removed by a worker, which led to damages in our flat. In the past 7 weeks I have been dealing with Ardeep to sort both the repair and also for safety works in our ceiling. Ardeep has been excellent right throughout the process to help us organise and get everything sorted. Without him I'm sure this would all have dragged on, and not be organised properly. He responds quickly and helps to organise all the people to be where they should be to sort the problem. My thanks to him for ensuring this has now been done!

Date of experience: March 6, 2025

C
5 out of 5 stars

We received parking charges whilst…

We received parking charges whilst working at a property within the estate but Ardeep has been fantastic, and resolved all issues with these simply and easy, Fantastic team to deal with

Date of experience: March 3, 2025

G
5 out of 5 stars

Crabtree has excellent service

Crabtree has been services for us for 10 years and we have never had any problems with them regarding their service. I have personally had contact with them for several issues and every of them has been resolved quickly and positively. Many thanks Adreep, Damian and Erm for your help and support 🙏 Keep it up 💪 Very Grateful tenants 😍

Date of experience: March 3, 2025

JK
5 out of 5 stars

Thank you for your hard work Ardeep!

Honestly, if it wasn't for Ardeep i would give Crabtree less stars. Ardeep is very enthusiastic about his work and happy to help however he can. He will go above and beyond for the residents. It would be even better if all Crabtree staff had the same work ethic as Ardeep.

Date of experience: March 3, 2025

sg
5 out of 5 stars

Can highly recommend Ardeep from…

Can highly recommend Ardeep from Crabtree. Nothing is ever too much trouble and all issues are dealt with in a timely and efficient manner.

Date of experience: March 3, 2025

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