Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

346 total • Write a review

Showing 31 - 40 of 342 reviews
CG
5 out of 5 stars

The admin team have been very…

The admin team have been very responsive to requests I make, getting back to me within the timescale they stated and providing clear information.

Date of experience: February 26, 2025

PR
1 out of 5 stars

Poor management

I have had the same experience with this management company as most of these people. I have made call after call and have followed up with emails but no one seems to come back to you. I had a person from accounting side trying best to help but useless as couldn’t answer any questions on any of my queries and promised a call back from a property manager which I’m still waiting on. They are very quick in sending statements and year end accounts, demanding payments and penalty fees but no explanation on why we should be paying back dated payments. Really at a loss on what to do all this going on since Dec 2024.

Date of experience: February 23, 2025

DS
1 out of 5 stars

Not satisfactory…

Confusing and often pointless correspondence, inability to respond to telephone requests.

Date of experience: February 21, 2025

B

Bob

US

1 out of 5 stars

Crabtree n/ Craptree

Crabtree aer experts in displaying complete indifference to any complaint. Their management approach is 'if we ignore you what can you possibly do about it'. They think it makes people feel helpless. Actually it makes people angry and focused enough to tell everybody how bad they are in an honest review.

Date of experience: February 19, 2025

K

Kab

US

1 out of 5 stars

Money grabbing management

I not sure where to begin. This company manages an estate where I’m residents at. I am extremely dissatisfied with Crabtree Management. They have raised the service charge by an outrageous amount, but absolutely no improvements or services have been provided in return. It's frustrating because when you try to get in touch with them for any queries or issues, the contact number they provide doesn’t even work. It’s impossible to reach anyone for assistance, and there’s no communication or support. This company seems to care only about collecting money, without delivering any value or service. I would strongly advise others to stay far away. 😡

Date of experience: February 18, 2025

ME
1 out of 5 stars

Money grabbing outfit.

I wish Trustpilot had score of zero or less that I could give Crabtree property mismanagement as they are the worst service charge company that I have come across in 40 years of dealing with various service charge companies. When they took over they increased the service charge illegally by 100% while providing inferior or no service at all. They then demanded £223.71 for "insurance" and increased insurance excess to an unheard amount of £25,000.00!!! The figure is normally somewhere between £500.00 to £1,000.00. They have no interest in replying to enquiries or providing a decent service, all they're interested in is to demand more money as the following year they again illegally increased the service charge by 180% while the conditions on the estate are at times plague like where the residents have to do the rat run. They have an insatiable appetite for money demanding payment in full and if we want to pay by direct debit we have to pay them a fee for that. They have even illegally demanded money for years gone by!!! Years that they were not even involved. Keep well away from money grabbing Crabtree mismanagement lot at all costs.

Date of experience: February 18, 2025

KD
5 out of 5 stars

Consistently providing a great service

Craptree are easy to contact and respond quickly to requests/problems consistently. I hear negative stories about other property management companies and I'm grateful I don't have these experiences with Craptree.

Date of experience: February 18, 2025

UO
5 out of 5 stars

Excellent service by Hassanur Rahman

Crabtree property services came up trumps my block drains overflowing and Hassanur Rahaman sorted it out with speed and efficiency- well done and thank you

Date of experience: February 17, 2025

MT
5 out of 5 stars

I had a great experience.I had a…

I had a great experience.I had a problem with the intercom.Ardeep from Crabtree Property Management team was monitoring the replacement of the intercom.He made sure that the engineer did not leave the site without properly testing the intercom.Thank you very much Ardeep / Marek

Date of experience: February 17, 2025

SL
1 out of 5 stars

Unprepared to help with anything and so…

Unprepared to help with anything and so unhelpful

Date of experience: February 16, 2025

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