Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

346 total • Write a review

Showing 11 - 20 of 342 reviews
JC
4 out of 5 stars

Been a resident here for a few years

Been a resident here for a few years, with family living here before my moving in. Fortunately not been troubled by too many maintenance issues, but recently had an intercom change for my flat. A few complications arose in the process owing to my being away but Ardeep had left his contact and was quick to action. He’s been helpful throughout and easily reachable, even messages to follow up

Date of experience: March 29, 2025

P

Pat

US

1 out of 5 stars

True

Avoid this company

Date of experience: March 27, 2025

MP
1 out of 5 stars

I would take the most recent 5* reviews…

I would take the most recent 5* reviews with a pinch of salt as I’ve found out that is only for one flagship site that Crabtree put all their eggs into. Crabtree are a disaster the quality of staff is abysmal you would be best to look elsewhere as it’s not going to get any better even after Sarah and David try their best they will ignore emails and calls as they merely haven’t got the time for a small block like ours which shows a lack of understanding and courtesy, we pay very high fees and they only keep growing with zero or no service. Major leaks not dealt with in nearly a month. Sooner we move the better.

Date of experience: March 26, 2025

S
5 out of 5 stars

Ardeep was a pleasure to deal with

Ardeep was a pleasure to deal with

Date of experience: March 24, 2025

M

MB

US

5 out of 5 stars

Thank you Ardeep!

I cannot thank Ardeep enough for his help over the last few weeks. He is accessible, personable and deals with issues in a timely and efficient manner. An asset to the team.

Date of experience: March 20, 2025

A
5 out of 5 stars

Ardeep helped engineer contractor…

Ardeep helped engineer contractor repair my intercom. He was very helpful and done a great job

Date of experience: March 20, 2025

S
1 out of 5 stars

I am surprised that some of crabtree…

I am surprised that some of crabtree customers are writing positive reviews about their services. All I can write about this organisation is negative due to their extreme bad service. Even after contacting my property manager several times, she has not had the decency to send any replies at all. Not even after writing to the email recommended by their own trustpilot review handler. They are worse than terrible, and I would not recommend anyone to do business with them.

Date of experience: March 18, 2025

c
5 out of 5 stars

Good communication

Very good customer communication skills. They explain the reason why the direct debit is taken from my account.

Date of experience: March 15, 2025

DW
5 out of 5 stars

Abby conveyancing and sarah in accounts

Abby in conveyancing and sarah in accounts have been so supportive and professional They answer the phone quickly They listen and they act upon what they promise to do in order to have a positive outcome for clients. And they confirm their outcomes in emails They reduced my stress considerably The rest of the organisation needs to take a leaf out of their book Thanks Abby and Sarah

Date of experience: March 12, 2025

MT
5 out of 5 stars

They have all been really trying to…

They have all been really trying to help me with my mother and father in laws flat as they have both passed, excellent service so far

Date of experience: March 12, 2025

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