Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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Showing 231 - 240 of 342 reviews
D
1 out of 5 stars

0 stars should be an option.

0 stars should be an option. A bunch of cowboys, who clearly train their staff to be antagonistic. After taking a service charge for a property we no longer live in, even though we called to make them aware we do not grant them permission to set up a direct debit they still took the money and basically told us its not there problem to refund its the banks issue. No help what so ever from the uneducated people who work there. Today trying to speak to Sinead in the credit control team who decided we were to only talk via email at her convenience. Which is ridiculous. You've taken £1031 which does not belong to you. You purposely waited until the 28th of July to cancel the DD which you had NO AUTHORITY to set up in the first place knowing that the payment would come out 3 days later and thus it would still be taken. When called and spoken to in a normal fashion you constantly belittled and spoke to me like I was an idiot resulting in me losing my cool. You can't treat people like that, but then all the reviews for this company are shocking so if you are buying a property managed by these cowboys steer clear. My complaint has been lodged with the financial ombudsman as well so we shall see how that goes.

Date of experience: August 5, 2022

JB
1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. I have become embroiled in the cladding saga ever since trying to sell my property and finding that mortgage lenders will not lend on it. I am stuck with an unsaleable property while Crabtree ignore my emails and calls asking for updates yet still quite happily collect their management fee. The fact that some poor devil goes through all these comments and puts a stock response to every single one of them, directing us to more email addresses from which no help will be forthcoming is typical of their so-called 'management' style. If you are buying a flat that Crabtree is managing, drop the process right now!

Date of experience: August 1, 2022

TE
1 out of 5 stars

No water in Estate for over 14 hours

Power cut in local area affected central water pump which shut off in fail safe and we have had no water for 100 flats for over 14 hours on a weekend and counting. Crabtree out of hours useless and think I woke up operator at 8am in morning. No presence on site or engineer available. This is not even a cost of living or Brexit issue - this is simply bad management at a premium cost.

Date of experience: July 31, 2022

sd
1 out of 5 stars

First interaction with this business - Dreadful

First interaction with this business who are our estate management company a week ago. A poorly managed zoom meeting where they attended without appropriate information and four emails later to the email address i was given without word of a reply. So far, dreadful.

Date of experience: July 21, 2022

JM
5 out of 5 stars

Although our property is freehold most…

Although our property is freehold most of the road I live in is leasehold and Crabtree is the management company for all of the communal areas in my Close. I have some trees that are invading our property which is managed by Crabtree. They arranged for the landscaper to come around to quote for the cut back works and when they received the photographs from the landscaper, they arranged for a specialist tree surgeon to come and inspect the property also due to the damage the trunk was making to our boundary fence. I have dealt with both Naqeeb and Hussain and I cannot fault their professionalism, knowledge and overall communication I have received whilst this issue is outstanding. Ideally I wanted these works completed by now as we are having works done in our garden, But I have tool on their advice to get this issue resolved properly. They have constantly Apologised for delay, which my husband and I am grateful for and we have a full understanding while this is taking so long and are happy to wait. Thank you both very much!

Date of experience: July 18, 2022

MG
5 out of 5 stars

I have noticed a good and quick…

I have noticed a good and quick response from my property manager in the last couple of instances. So a big credit and thank you to both Naqeeb and Hussain for getting the parking light repaired and the drain all cleared up at Dehavilland Close.

Date of experience: July 17, 2022

AC
5 out of 5 stars

Amtoj Grewal helped me to get a door…

Amtoj Grewal helped me to get a door that was jammed in our house sorted and with no delays or annoying questions. Really smooth and I wish it was always this easy to get something fixed 😊

Date of experience: July 11, 2022

BP
1 out of 5 stars

Disgraceful!

I don't know how this company still operates, the turn over of staff is quite high with our last property manager staying less than 6 months. Email sent regarding a window that is falling out on our 2nd floor which is highly dangerous and rats in our bin store, no reply as they don't give a damn!

Date of experience: July 11, 2022

NP
5 out of 5 stars

Very grateful for the help I had from…

Very grateful for the help I had from Crabtree. They were quick to respond and did their best to point me in the right direction to resolve my issue. Thanks!

Date of experience: July 4, 2022

JM
5 out of 5 stars

I was very pleased with the prompt…

I was very pleased with the prompt action recently taken by Naqeeb Hussein, the new property manager for Greenway Close, N11. The entry phone in my block had not functioned for months, affecting all 6 flats. Engineers attended within a few days and soon after a new speaker was installed. Thank you Naqeeb for your very quick response.

Date of experience: June 12, 2022

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