Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

346 total • Write a review

Showing 221 - 230 of 342 reviews
sw
5 out of 5 stars

A pleasure

A great service and understanding of time scales and a pleasure to work with. working with Agatha Amos and Naina Tailer predominantly but all staff helpful and friendly.

Date of experience: September 12, 2022

c
5 out of 5 stars

Outstanding property manager

Agatha Amos has been exceptionally helpful to me, she has organised a gardening company to come and cut back the grounds which have been neglected for over a year. Agatha has been the only person I’ve managed to have any contact with, I’m a new owner at Lamerton Lodge. I’ve been very happy with the continued contact I’ve had with Agatha, she’s copied me in to her emails so I can be involved and oversee what’s happening. She shows great enthusiasm and a willingness to help people. I am very grateful she’s my manager. Claire Carter

Date of experience: September 12, 2022

AK
4 out of 5 stars

Helpful staff member Agatha, a credit to Crabtree

I dealt with Agatha Amos who got the job done and quickly too. She responded to emails and put actions in place to resolve the issue. I work in a Local Authority and have dealt with Crabtree at various times over the years and have mostly found them to take action and be helpful. Agatha is a credit to the company. Thank you!

Date of experience: September 9, 2022

JD
1 out of 5 stars

Awaiting reversal of a parking ticket…

Awaiting reversal of a parking ticket for parking in my own demised space - I believe this is a breach of my lease - can you please get this reversed and refunded as soon as possible - really poor management by you guys here don’t blame the parking management company I would like my refund and the ticket reversed please

Date of experience: September 6, 2022

E
1 out of 5 stars

Worst company I have ever known.

Worst company I have ever known. You don’t get responses to emails. A new build that is starting to look run down after only a few years. The property has not had any cleaners attending to the inside for over 7 weeks during the searing heat of July and August, despite the money which is taken for service charge. Feel totally embarrassed in inviting family and friends due to the shocking state of the place. Allegedly, the cleaning company have pulled out due to not being paid. Where is our money going? They are a con. Stay away from anything Crabtree.

Date of experience: August 23, 2022

P
5 out of 5 stars

Raz Emirali

Raz Emirali is extremely helpful and friendly - every time !

Date of experience: August 22, 2022

jg
1 out of 5 stars

Appalling management company

Appalling management company. Do not respond to emails. Still expecting full payment although not proving landscaping

Date of experience: August 14, 2022

HR
1 out of 5 stars

The worst company on planet earth

The worst company on planet earth! Serious subsidence in the building that has been ongoing since early 2019. Impossible to get hold of anyone from Crabtree or get any response to any emails sent. The building is in a dangerous state that is putting the residents at risk. The staircase has started crumbling and the cracks are wide enough to put a fist through. Am terrified of Using the stairs. Soon this building will be the next Grenfel tower! Only time I hear from Crabtree is when the service charge is due. I’ve not seen a building like this even in the poorest countries…especially when I pay £1700 in service charge! What is the money spent on?

Date of experience: August 14, 2022

RR
4 out of 5 stars

I had damage to my shop front Essex…

I had damage to my shop front Essex Cryo Wellness 47 Ongar Road brentwood Essex cm15 9au, this was caused by a faulty drain gutter above the shop, after dealing with Naqeeb Hussain at crabtree properties this was dealt with straight away, I would like to thank Naqeeb for his first class customer service on seeing this claim through from start to finish, thank you Steve, founder and owner of Essex Cryo Wellness, est 2018

Date of experience: August 8, 2022

N
5 out of 5 stars

System error - quickly solved

I received a 'Final Notice' letter for unpaid service fees, although I make monthly payments. I telephoned the office and they were very helpful, and today I received an email from Lina, apologising for the system error and that the late payment fee will be refunded. I was really surprised and grateful for the good service and communication that I received.

Date of experience: August 8, 2022

Previous1•••222324•••35Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.