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Review summary
Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?
NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April
AVOID THEM AT ALL COST.
Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore.
I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless.
Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath
Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!
DISGUSTING COMPANY! Accused my elderly neighbour who suffers with cancer of “Fly Tipping!” They then publicly shamed her by photographing her perfectly LEGAL curb side collection bag! on their UNWANTED newsletter! ABSOLUTE SCUM BAGS who’s gardeners sit on their phones in their work vans for hours rather than completing their work! This organisation is being paid for by residents to shame vulnerable paying community members! Wasting paper & ink to send an unwanted inaccurate “news” letters around whilst bullying vulnerable people! VILE. AVOID AVOID AVOID! Civil Litigation will be pursued for the UTTER Incompetence!
The reviews on this site tell you all you need to know about this company. They are honestly performing daylight robbery with their services. More care and attention goes into the newsletter than into my surrounding areas and they are more concerned with trying to humiliate my friends and neighbours than doing their job. Do not use this company at any cost they are a the more unprofessional people I've ever had the misfortune of dealing with. Read the rest of the reviews and save yourselves a headache.
Avoid.
Disgruntled man.
Dear Sirs or Madam,
I would like to express my thoughts about the service I have received fro Crabtree Property Management,
From the Reception professional people to the Management level, especially the one Mr Hussain Karimzade Assistant Property Manager,
Very professional and very helpful to be able to assist with my matter,
The issue I had Mr Hussain have sorted without any hesitation.
I thank your company and your people both a professional way.
Once more thank you very much for your help and support.
Kind regards
Yours sincerely
Mr Tahir Bytyqi.
Generally, emails are ignored and staff are often not 'available' when you call. If you get to talk to someone, they don't do anything.
The complaints process produces no useful response - I believe the complaints 'team' has left and an office administrator now notionally runs the complaints system. Register your complaint asap so that you can go to the Ombudsman if your complaint has not been resolved after 8 weeks.
The worst has been around secure parking, with six out of seven gates broken and permanently open. My gate broke in May, locking residents in. The emergency method required a code, which Crabtree didn't have. (We waited several hours for the contractor to come and open the gate.) Months after the report in May Crabtree still don't know the emergency code, and the property manager admits they have "dropped the ball".
The out-of-hours number is just a messaging service - they've been useless on the specific issue here and seemed to hold no information at all.
This is the level of incompetence and indifference you can expect from this company.
Update: having originally posted in October 2022, Crabtree take a year to post a generic response that doesn't recognise my original review noting that I've already used their 'procedure'. I didn't even hide my name, so a quick search of their "customerexperience" mailbox would have confirmed I've been in contact many times. So, thanks to Crabtree for your response because it confirms how truly useless you are.
Worse company ever!
We have lost a buyer for our property because they ignored our conveyancer enquiry’s. I have no words to describe how disappointed I feel about this company.
With a very limited services but asking to pay a lot yearly. Main gate not been repaired. No cleaners. No gardeners. Inside door repaired after 3months since claiming.
Such nice area now becomes full of trash and unmanaged place and being unsuitable to live in. The residents are doing cleaning and fixing jobs..
No response all the time about issues. Residents complaining and requests always being ignored.
Almost paying such for nothing. And they reject to show where our money spent.
Got in touch in July and spoke to the accounts department as we received a backdated bill, advised to get in touch with my accounts manager Lina Meza. After sending all the information Lina put our account on hold while she looked into it, advised it may take a little while. All sorted with an apologie on the lenght of time it took.
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