Crabtree Property Management
View company profile →
Incompetent and indifferent
Generally, emails are ignored and staff are often not 'available' when you call. If you get to talk to someone, they don't do anything. The complaints process produces no useful response - I believe the complaints 'team' has left and an office administrator now notionally runs the complaints system. Register your complaint asap so that you can go to the Ombudsman if your complaint has not been resolved after 8 weeks. The worst has been around secure parking, with six out of seven gates broken and permanently open. My gate broke in May, locking residents in. The emergency method required a code, which Crabtree didn't have. (We waited several hours for the contractor to come and open the gate.) Months after the report in May Crabtree still don't know the emergency code, and the property manager admits they have "dropped the ball". The out-of-hours number is just a messaging service - they've been useless on the specific issue here and seemed to hold no information at all. This is the level of incompetence and indifference you can expect from this company. Update: having originally posted in October 2022, Crabtree take a year to post a generic response that doesn't recognise my original review noting that I've already used their 'procedure'. I didn't even hide my name, so a quick search of their "customerexperience" mailbox would have confirmed I've been in contact many times. So, thanks to Crabtree for your response because it confirms how truly useless you are.