Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

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AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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346 total • Write a review

Showing 201 - 210 of 342 reviews
V
5 out of 5 stars

I just wanted to say that I have always…

I just wanted to say that I have always had very good experiences when dealing with Crabtree and lately I have dealt with Agatha Amos who is professional helpful and kind as are all the staff there.

Date of experience: November 18, 2022

SH
4 out of 5 stars

Impressed

I’ve been impressed with our new property manager Charlene Campbell at Crabtree, she’s been highly responsive to my messages and very proactive. We’ve had a number of different property managers over the years but Charlene is by far the best and most friendly I’ve dealt with. Thank you!

Date of experience: November 16, 2022

BB
1 out of 5 stars

Avoid

We find it hard to even award one star. We have had dealings with this company for over six years and experienced nothing but aggravation. Emails are ignored and even when we have contacted the MD direct our email was ignored. It appears to be a culture with Crabtree. We are waiting response to items raised at a face to face meeting held in October and also a response to a discrepancy in the 2021/22 accounts. Their culture is to ignore. Our recommendation is to avoid this company or if you get tied up with then as a result of a new build, get out of your contract with them as soon as you can. We have made this move.

Date of experience: November 15, 2022

SH
4 out of 5 stars

Agatha Amos

Our property manager Agatha Amos took over several months after our last manager left. There was no proper handover and during the time we were without a property manager, we had serious issues arising as we were in the middle of an interior decorations project and were having problems with the contractor. Agatha has done her best in a difficult situation to try and resolve outstanding issues and deals with my queries quickly and efficiently. Communication is excellent and she does a very good job dealing with new issues that come up.

Date of experience: November 15, 2022

A
1 out of 5 stars

Avoid at all costs!!!!!

Horrific service from this company. Avoid at all costs!!!! If I could leave zero stars I would!!! They don’t even deserve 1! Originally raised a repair issue with the faulty car parking gate 01.04.22 and I’ve NEVER heard back. 32 WEEKS AGO!!!! Issues with neighbours breaching the lease raised on 30.06.22 and no resolution offered and all emails ignored. 19 WEEKS AGO. LPE1 provided with false information when purchasing my property and now being chased for building insurance when all I want is answers but SHOCK HORROR no answer and all emails ignored! I have never ever experienced such terrible service and they should be ashamed of themselves! I have now formally complained with the Property Ombudsman regarding service levels and I hope others do to. This company needs to be investigated and shut down. Paying for a service and receiving nothing of the sort. Reading these reviews I can see that most property managers are the same in different areas so must be a company wide procedure to offer RUBBISH service, but for anyone thinking of buying a property managed by Crabtree, just don’t bother, buy somewhere else! My biggest regret buying a property managed by this company, has had a detrimental effect to my mental health and stress levels and takes all the joy out of being a first time buyer!

Date of experience: November 10, 2022

K
1 out of 5 stars

Completely Incompetant - who is running this company?

Who the hell is running this company? They seem to be completely incompetent and I’m not even sure if any employees actually exist. We are having major issues at Darland View in Hempstead, Kent. No one ever answers emails, or returns your calls. It’s as though we are all being held with a gun to our heads and being asked to pay for annual maintenance for the last year when the account has only just been handed over to them from Abbey Homes. The annual accounts and monies they are proposing from the residence are completely inaccurate and no one seems to take any ownership or even attempt to resolve the issue. All the while our new housing estate looks like a jungle. All we want is what we have (over) paid for - some basic maintenance of the green spaces each month, a date when they are actually going to start doing any grass cutting etc and someone who is competent at maths and who will actually return calls and address the incorrect billing.

Date of experience: November 3, 2022

M
1 out of 5 stars

Just terrible

We have been battling with Crabtree for several months now about the Darland View site. They haven’t carried out any maintenance whatsoever and yet at the same time demand payment and issue completely misleading financial statements. Emails tend to be ignored. When you do get a response it’s normally inaccurate and promising something which they then fail to deliver on. They are causing a lot of stress and anxiety among residents.

Date of experience: November 1, 2022

R
1 out of 5 stars

Awful service

Crabtree Property Management are currently meant to be maintaining the common garden areas at the housing development I live at and not only are they not doing this at all - they are not replying to complaints or providing a breakdown of their service for the fees we have paid. I would NEVER recommend them

Date of experience: October 31, 2022

XL
1 out of 5 stars

No response to proceed my insurance claim, help!!!

I need a response from your management regarding the flood caused by the plumber in the communal area, I have been chasing and chasing, call and email both did not get any reply. I have to go through your team to start the insurance claim which I asked from Tuesday last week and heard nothing back at all! I would rather not go through you if I do not need to! So frustrating!!!!!

Date of experience: October 17, 2022

WZ
1 out of 5 stars

Applying for a replacement remote for the car park gate

I rent my flat in Colindale out. In summer time ,my tenant told me they had a car crash , the remote key of the car park gate was lost with the broken car. I sent so many letters to order for a new one.Ffirst it was difficult to find the right property manager ( there are at least three people I have been contact with ). Second, it always either took many days get a reply or get no reply at all. Third , finally one month ago one of the staff email me he was going to deliver the remote to the mailbox. But last week my tenant texted me they haven’t received the remote . I wrote to crabtree to check , till now no one replied me. It has been more than four months, I have to see the experience is the worst. There is no service at all !!!!

Date of experience: October 13, 2022

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