Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

346 total • Write a review

Showing 191 - 200 of 342 reviews
BL
5 out of 5 stars

Sophie has made a big difference at…

Sophie has made a big difference at Apsley Mills since she took over management. More responsive and things actually happen!! Really glad she’s now managing the block.

Date of experience: November 29, 2022

Z
5 out of 5 stars

Alka Bhayani- Block manager Crabtree Property Management

Based on the recent contact with the new property manager Alka Bhayani the initial response and experience and communication so far has been really positive and impressive. Each email i sent i received a very quick reply. This is dramatic improvement to what I experienced not long ago which was dreadful and absolutely shocking and the previous property manager I have been informed has left the company. I won’t go in to too much detail but there was absolutely shocking levels of service or courtesy . Multiple emails sent previously regarding issues which mostly went unanswered. Did not provide information on time. Also same experience with the team leader extremely poor did not return or answer calls despite calling numerous times and leaving messages. I had good experience also with a lady called Claire Newton who joined Crabtree not so long ago who I met and raised concerns with and was unaware of number of issues i raised but did her best to assist as best as possible especially being new to Crabtree. Hopefully there are more property managers being recruited by Crabtree of the the high caliber of Alka Bhayani who seems to be very genuine and gives the impression of someone with experience far beyond the property management industry and has genuine people skills and treats people how she would like to be treated. Hopefully this level of service will continue maintaining a healthy relationship and issues raised will be taken seriously and not hidden away or not dealt with as previously. I stay positive for moment and hopefully also for future that the improved service will continue and that Alka Bhayani is here to stay.

Date of experience: November 28, 2022

JA
5 out of 5 stars

Sophie Minot

Sophie Minot, Senior Property Manager in Crabtree who has recently taken over the property management of Cavendish and Devonshire House, has worked extremely hard in my opinion to give a professional service. She endeavours to responds and deal promptly with issues concerning residents. although I have given one experience date below - my experience with Sophie has been over the months of October and November 2022. Javed Ali

Date of experience: November 28, 2022

MD
5 out of 5 stars

Super quick service from Crabtree

Thank you to Asli Onemli who helped me get a new parking permit for our car when we lost ours. Service was friendly and quick! Whenever we need an issue resolving or help with permits for tradesman, Crabtree have always been helpful and responsive.

Date of experience: November 28, 2022

RV
4 out of 5 stars

Conscientious, Hard-Working Professional

I want to comment on the professionalism, hard work and enthusiasm of Alka Bhayani. As a director and leaseholder I have to say that we have not had consistently good service from Crabtree, mainly because we have experienced neglect and frequent changes of property manager. However, Alka is quickly restoring our faith in Crabtree and making us feel optimistic about the chances of achieving the many improvements needed to enhance the quality of life at Woodvale Way.

Date of experience: November 27, 2022

AM
5 out of 5 stars

Thank you Karen!

I would just like to thank Karen Payne for all of her hard work as our Property Manager, she has gone over and above her duties to help us as flat owners.

Date of experience: November 25, 2022

Y

Yin

US

1 out of 5 stars

Joke company

Joke company, overcharged for everything. Been chasing for the service charge breakdown for 3 years and never heard back from them. Been trying to speak to the property manager, team leader, Director etc, never respond to your email. You will only see them emailing you when they chase you for money.

Date of experience: November 24, 2022

ZM
5 out of 5 stars

Very positive experience of working…

Very positive experience of working with Crabtree and, in particular, with Matt Goold, our Property Manager. Matt always responds to my calls/problems reported/queries promptly, efficiently and in a friendly manner, and gets things done swiftly. Well done, Matt!

Date of experience: November 24, 2022

LT
5 out of 5 stars

Excellent experience of working with…

Excellent experience of working with Crabtree and particularly with Alka Bhayani. She is always very helpful and is a real asset to Crabtree. She helped resolve a leak in the property very efficiently. There has been a constant turnover of property managers however now that we have Alka I can say she is by far the most professional and organised! 5* all round!

Date of experience: November 23, 2022

D
4 out of 5 stars

Agent got involved and resolved my…

Agent got involved and resolved my issue quickly

Date of experience: November 22, 2022

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