Zaveri

Nov 28, 2022

Alka Bhayani- Block manager Crabtree Property Management

Based on the recent contact with the new property manager Alka Bhayani the initial response and experience and communication so far has been really positive and impressive. Each email i sent i received a very quick reply. This is dramatic improvement to what I experienced not long ago which was dreadful and absolutely shocking and the previous property manager I have been informed has left the company. I won’t go in to too much detail but there was absolutely shocking levels of service or courtesy . Multiple emails sent previously regarding issues which mostly went unanswered. Did not provide information on time. Also same experience with the team leader extremely poor did not return or answer calls despite calling numerous times and leaving messages. I had good experience also with a lady called Claire Newton who joined Crabtree not so long ago who I met and raised concerns with and was unaware of number of issues i raised but did her best to assist as best as possible especially being new to Crabtree. Hopefully there are more property managers being recruited by Crabtree of the the high caliber of Alka Bhayani who seems to be very genuine and gives the impression of someone with experience far beyond the property management industry and has genuine people skills and treats people how she would like to be treated. Hopefully this level of service will continue maintaining a healthy relationship and issues raised will be taken seriously and not hidden away or not dealt with as previously. I stay positive for moment and hopefully also for future that the improved service will continue and that Alka Bhayani is here to stay.