Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

346 total • Write a review

Showing 181 - 190 of 342 reviews
SB
5 out of 5 stars

Best Agency, best people

The service provided by Crabtree is professional and skillful. They have shown to be responsive and kept great communication with both the onsite staff and the leaseholders. The property manager Samantha Bishop and her assistant Sujata Amin have highly increased the level of care at Brentford Lock West. Their very hard work and commitment has resolved some historical issues as well as responded quickly to new ones. Looking forward to having them on board for a long time.

Date of experience: December 6, 2022

J
4 out of 5 stars

Efficient response

An initial lag in response but they Handled my query effectively and were professional in all dealings, namely Amtoj

Date of experience: December 5, 2022

PR
4 out of 5 stars

Great service once engaged...

After an initial struggle to get hold of Asli, our property manager, once we were communicating, she dealt with the matter speedily and effectively, doing what she promised in the time frames also promised. Thank you Asli

Date of experience: December 5, 2022

MP
5 out of 5 stars

I have been impressed by our new…

I have been impressed by our new property Manager at Crabtree. Excellent experience working with our manager. Since she took over at 45 Marlborough Place, she has resolved all the problems. I would like to thank her for all the hard work as our property manager. keep up the good work you are doing ..........Cheers Many Thanks Ali

Date of experience: December 2, 2022

A

Ash

US

5 out of 5 stars

Mostafa has been doing a great job…

Mostafa has been doing a great job especially on clearing our litter bins which were overflowing on Harvil Court. Quick response!

Date of experience: December 1, 2022

MC
5 out of 5 stars

I have been dealing with Alka Bhayani…

I have been dealing with Alka Bhayani who I have found a delight to work with. She is very helpful at all times, lovely to speak to and most of all efficient and extremely professional. She is a credit to your company and I would have no hesitation in recommending her.

Date of experience: November 30, 2022

BP
5 out of 5 stars

The new caretaker Dimitri who joined…

The new caretaker Dimitri who joined colindale recently is very helpful on all issues I reaquest to pay extention. Very pleased to have him on site and hopefully things will start to improve

Date of experience: November 30, 2022

D
1 out of 5 stars

Shocking service

Shocking service, purchased my property in 2019, moved in January 2020, received a letter exposing they have taken ownership of the site from Abbey Homes on the 1st of November 2022. I’ve been disputing my service charges for the last 2 years prior to November 1st as they had done nothing on the site at all as it was still under Abbey Homes ownership. They have now refused to speak with me and informed that my case is with debt collectors. So do my delight today I receive a letter from the debt collector demanding a total of just under £800, threatening to take me to court, all sorts of additional fees from both Crabtree and the debt collector. And now they are not service charges, but rent charges. For what?? They have done absolutely nothing on this site until the 1st of November. So why should anyone be paying them anything until then?

Date of experience: November 30, 2022

SB
5 out of 5 stars

Responsive and understanding

Alka Bhayani was responsive and understanding. The leaseholder who was a problem was uncooperative, however Alka did her best.

Date of experience: November 29, 2022

CM
5 out of 5 stars

Great experience with Crabtree

Great experience with Crabtree. Thanks so much especially to Asli Onemli who was professional and helped me with an issue with the communal lights.

Date of experience: November 29, 2022

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