Review summary

Crabtree Property Management has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

AM
These people are crooks

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

AP
NEVER TRUST THIS JOKERS

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

A
Absolute disgrace, DON'T use them

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

P
Staff Lie!

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

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All reviews

346 total • Write a review

Showing 171 - 180 of 342 reviews
FL
1 out of 5 stars

Car parking label never come after 3 months

I applied for and paid online for a car parking label in November 2022, and up till now still have not received the label. Contacted Crabtree for help. Their reply was that car park management is not under their jurisdiction. Wonder why Crabtree as a management company can’t do anything to help

Date of experience: January 11, 2023

DK
5 out of 5 stars

Parking issue resolved really quickly…

Parking issue resolved really quickly and efficiently by Alka - thank you.

Date of experience: January 9, 2023

RL
5 out of 5 stars

Alka Bhayani, a force to be reckoned with :-))

Our new property manager, Alka Bhayani, is simply excellent. She chases, responds, doesn't forget any outstanding works/questions, we at Cornmow Drive are very impressed. Just for once we don't have to "sit" on our property manager to get anything done, she is a fire cracker all on her own and on top of things even before we give instructions ! And she is polite but can also be absolutely firm, not giving an inch if the situation requires. Thank you.

Date of experience: January 5, 2023

MN
4 out of 5 stars

Mostafa Ali is a new Property Manager

Mostafa Ali is a new Property Manager. The refreshing change, in my experience as a leaseholder, is that he responds to queries quickly and ensures swift results. Long may this continue.

Date of experience: December 29, 2022

S
5 out of 5 stars

Professional from start to finish

Naina Tailor has been professional, efficient and a pleasure to deal with from start to finish. She ensured to keep me updated on the progress of the works and I did not have to chase from my side once.

Date of experience: December 22, 2022

S
5 out of 5 stars

Alka Bhayani property manager

Alka Bhayani the property manager for Donne House is a dedicated professional and very focused on getting things done well and as best as can be achieved - positive and helpful.

Date of experience: December 20, 2022

RS
1 out of 5 stars

Why doesn't Crabtree respond?

My son bought his flat in May 2021 and has since that time been trying to pay his maintenance charges without success. Crabtree do absolutely nothing to the property which is in a very poor state of repair due to its lack of care. Ceiling tiles missing, fire hydrant access broken, mould stains on outside of building, trip hazards on damaged stair carpets.....Ido not believe any of the Trustpilot reviews in which remarkably all individual property managers are fully named. Where do people get the names from? Any responses received are generic and pass the buck. Crabtree is simply an appalling company. Just look at Google Reviews for the truth.

Date of experience: December 15, 2022

T
5 out of 5 stars

Sophie Minot is brilliant

Sophie Minot is the best property manager I’ve ever seen - totally top drawer. Super responsive and efficient with a deft personal touch. Just the best. Regards Tamara

Date of experience: December 13, 2022

M

Mel

US

5 out of 5 stars

Excellent property management company

The property managers at Crabtree go the extra mile for the sites they manage. I have never had a bad experience I feel communication is always clear and precise. The team really are amazing and like to get issues fixed promptly and within a timely manner. I honestly only have praise for Crabtree and can not fault them at all!

Date of experience: December 7, 2022

pG
5 out of 5 stars

Since Karen Payne became property…

Since Karen Payne became property manager the residents have noticed a huge difference in the speed in which issues are dealt with. Very friendly and knowledgeable, always available to listen to residents issues. Highly recommended.

Date of experience: December 6, 2022

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