Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 51 - 60 of 541 reviews
LO
I received excellent service from Tom…
I received excellent service from Tom McLaren-Roberts. Great at communicating and made the process feel easy.
Date of experience: March 14, 2025
DO
Dave Olx
US
Top notch services!
We were very lucky to get Emily working on Our case, we've been ensured by people working with Her before, that She's the best solicitor that We could get, and She certainly meet and exceeded our expectations. Conveyancing direct and Emily make our house buying experience extremely easy, from very beginning to contract exchange. Highly recommended
Date of experience: March 14, 2025
SH
Great Service
My wife and I recently moved house and we used Conveyancing Direct for our sale and purchase. The service we received was outstanding. Clare was our main point of contact throughout and was a pleasure to deal with. She was brilliant at keeping us up to date regularly, chasing the other parties involved and answering anything that I was unsure of. Along with Mel, Alison and everyone one else who was involved in the process, they are an amazing team combining professionalism, efficiency and friendliness. With that combination, it kept what could have been a stressful process pretty much stress free. After my experience with them, I would highly recommend Conveyancing Direct :)
Date of experience: March 11, 2025
AS
I was alomost loosing my first home was…
I was alomost loosing my first home was very disappointing from my case worker Hannah Dowry she was very unprofessional not answer the calls no reply the emails but then my new Case worker Nadia Khalifa took over and no doubt she is very professional very polite helpful and she did secure my deal. If any one using Conveyancing direct then Nadia Khalifa is the best.Many Thanks A Subhani
Date of experience: March 8, 2025
M
Mary
US
Buying our first home using…
Buying our first home using conveyancing was not a bad idea. My case manager Stephanie has been great, providing information, updates and guide. The entire process was slower than we anticipated but In all we are satisfied with services.
Date of experience: March 2, 2025
DP
Made the process very easy for us.
Our property lawyer Claudia dealt with everything quickly and professionally for us during our sale. She kept us up to date at every step. I would highly recommend them and will certainly use them again.
Date of experience: February 27, 2025
AM
Don't use
Don't use Did nothing in 2 mths Waste of time! Lucky I got a refund and changed solicitors before losing the house sale
Date of experience: February 22, 2025
KH
Harry Mcneill - AMAZING
10/10 experience from Harry Mcneill. Brilliant communication, very thorough when explaining things to me (such as searches results/completion statement etc). His colleague, Annie Hutchinson, was also great helping out with the file whilst Harry was on annual leave. Quick with his responses too. Would highly recommend Harry or anyone in his team at this firm!
Date of experience: February 21, 2025
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