Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 441 - 450 of 541 reviews
R
Richard
US
Leah Windeyer...
Leah Windeyer was dealing with the sale of my flat, and she was amazing throughout. We had numerous issues with the buyers solicitor that kept putting the exchange/completition date back but she kept fighting them all the way through and keep me up to date as to how things where going, not only by email but with phone calls as well. To resolve the final issue she thought outside the box and got the managing agents involved to to reinforce her point, and this got us over the line. Thank you so much for your hard work dealing with a tricky counterpart!!
Date of experience: September 28, 2020
SW
Sam Ward
US
Conveyancing Direct are a fantastic…
Conveyancing Direct are a fantastic firm. Sarah Keeble in particular guided me through the whole process from start to finish, she was always available, never made me feel silly for asking questions and did everything she could to help our move run smoothly. Wouldn't hesitate to recommend her, or the firm in future.
Date of experience: September 8, 2020
Jm
J morg
US
Professional and efficient. Highly recommended.
Extremely happy with the professional, efficient and courteous service from Conveyancing Direct, during a rather protracted house purchase during these difficult times. I would highly recommend this company and in particular Amy, who responded quickly to enquiries and kept us informed at every step. Many thanks.
Date of experience: September 2, 2020
CC
I would highly recommend Conveyancing…
I would highly recommend Conveyancing Direct. From start to finish I was kept up to date with everything that was happening. I was given clear direction with regards to what I needed to do to keep the processing moving forward. And also advice on what I should do outside of the conveyance for example house insurance etc.
Date of experience: August 25, 2020
DM
We used Sarah Keeble at Conveyancing…
We used Sarah Keeble at Conveyancing Direct and she was excellent. Keeping us informed throughout the process and being the key driver for making things happen. Thank you!
Date of experience: August 21, 2020
MA
Excellent
My wife and I had a very good experience with Conveyancing Direct Property Lawyers in dealing with our sale and purchase. Selling and buying is a stressful endeavour both emotionally and fiscally and we had to deal with the added difficulty experienced with the all encompassing COVID19. In this situation, Hayley, our Case Handler, remained upbeat and professional. It was her hard work, courtesy and straightforward approach that kept our spirits up. She kept a personal empathetic touch throughout and this made all the difference to what was potentially a very stressful process. We received prompt replies to emails and telephone queries (even during her days or times she was not supposed to be working). This gave us the confidence that every matter involved in our sale and purchase was being dealt with promptly. We thank Conveyancing Direct Property Lawyers for all that they did to get our sale and purchase over the line.
Date of experience: August 5, 2020
J
Jennifer
US
Cost me well over 2,000 pounds! Incompetent company!!!
Absolutely horrible joke of a company! Appointed someone for a mortgage renewal and they sat on the case. Then they couldn't do most of the paperwork so I had to appoint the previous solicitor to handle some of that. It took them over 8 months to finish the remortgage. Absolutely useless and incompetent people here! Cost me well over 2,000 pounds!
Date of experience: August 2, 2020
PS
When Andrew Henderson took on my…
When Andrew Henderson took on my ‘case’, everything was in a rather desperate situation, and from the outset, I felt that I could trust him. From Day 1 he began to unravel the problems, and things started to move forward. He constantly made himself available to answer my phone calls (or returned them quickly if he was busy elsewhere).
Date of experience: July 24, 2020
LB
Mortgage review
From start to finish, the service which was provided was second to none!! Steve Bennett kept us 'in the loop' from start to finish. I would definitely recommend to anyone who would need a mortgage review!! He saved us a small fortune!! Thanks Steve! Ref. Dave & Sarah Berry
Date of experience: July 20, 2020
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