Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 431 - 440 of 541 reviews
EW
Very competent
Very competent, helpful, friendly staff who's efficiency and attention to detail are impressive. Based on my experience I have no hesitation in recommending Conveyancing Direct to anyone.
Date of experience: October 28, 2020
FS
Very good efficient service
Very good efficient service. Reasonably priced conveyancing without compromising quality. Communication was responsive & timely. This is the second time I’ve used their “company.
Date of experience: October 26, 2020
WS
First class service from Kieran very…
First class service from Kieran very punctual and always kept in contact. Really couldn’t have asked for more updated me every day pretty much. I have Conveyancing Direct twice this year now with different a different solicitor in each case but both were exceptional making my house sale and purchase easy.
Date of experience: October 25, 2020
GL
Have just sold a property
Have just sold a property through WH Brown using conveyancing direct and delt with Callum Johnstone , We found his approach helpful through this difficult time and at no stage did we feel that any question was too much trouble . Mr & Mr Lewis
Date of experience: October 21, 2020
K
Smooth process, couldn't have asked for more.
We used Conveyancing Direct in St Leonards and were very impressed by the service we received. Our conveyancer, Leah was always contactable, replying to emails within minutes. We were kept informed throughout our sale and purchase and there was good communication with both estate agents. The help we received was enormous and extremely good value for money. Could not fault this firm.
Date of experience: October 15, 2020
DT
Excellent Service!
We recently used Conveyancing Direct for our house sale & purchase. Ashleigh Ellis was our conveyancer, and we cannot recommend her excellent service enough! We were always kept up to date and Ashleigh ensured things went smoothly from start to finish! Thank you Ashleigh for everything! Kind regards Jen Tyler
Date of experience: October 11, 2020
MB
Remortgage experience
Our solicitor Ashleigh, was delightful. She did an excellent job of keeping us apprised and was always a pleasure to talk to even though I was probably a nuisance.
Date of experience: October 9, 2020
TS
Amazing from start to finish!
Before the completion of the flat I've just purchased, Conveyancing Direct, specifically Hayley Tyler, have been amazing since my journey of buying a property started in June 2019 (2 previous properties fell through). Hayley kept me informed every step of the way, was always there to answer any queries I had, always took my calls, chased the sellers solicitors regularly, explained in full anything to me if I didn't quite understand (being a first time buyer) - nothing was ever too much trouble and I really can't express enough how much I appreciated all her hard work to get my flat through to exchange and completion. When purchasing a property, for me I have found communication is absolute key and the communication was 5* throughout my whole experience. I really can't thank Hayley enough for everything and I would of course recommend Conveyancing Direct to anyone purchasing a property, without a shadow of a doubt. They've been absolutely brilliant.
Date of experience: September 29, 2020
R
Rachael
US
So nice to deal with people who put you…
So nice to deal with people who put you at ease, reply promptly to emails and work efficiently. Joanna was amazing with my re mortgage, always happy to out my dizzy mind at rest. Always cheerful and super efficient so pleased I let this company deal with this deal. I will be back in two years when my deal is up again. thank you so very much
Date of experience: September 28, 2020
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