Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 391 - 400 of 541 reviews
DM
House Move
Very Pleased in the way Callum dealt with my inlaws move, everything went smoothly and i was kept upto date all the time with how things were progressing, and Callum was very prompt with his responses. Fully reccomended. Thank you for all your assistance.
Date of experience: March 22, 2021
B
Burns
US
Outstanding - Ashleigh Ellis
The service at Conveyancing Direct was outstanding (Ashleigh Ellis). I was always left at ease as she answered all my queries and made the process easier, especially throughout the tough times of COVID. Overall, this service made our move a more pleasant experience.
Date of experience: March 18, 2021
S
Sharon
US
Having experienced an unexpected…
Having experienced an unexpected marital breakdown my husband and I found ourselves with a house sold but nowhere to go. I had to promptly find a property for myself and 2 daughters, Callum at Conveyancing Direct was extremely helpful and professional and guided me through a difficult and unexplored situation with understanding and a strong work ethic. I was kept regularly informed along the way and he was always able to answer the many questions I had. Thank you !
Date of experience: March 12, 2021
JP
Jan Pike
US
Samina my legal angel
Amazing Samina made a complicated transaction easy to understand. Her friendly personality made her a pleasure to work with. I posed a few problems and it was always easy to comprehend her answers. I often had a job understanding and we usually ended up laughing. Samina is the consummate professional, direct and always having an alterative option to handling the problem. Thank you Samina, for making it easy for an old ( 81 ) man to complete the action.
Date of experience: March 9, 2021
SM
Stella M
US
Brilliant professional service - highly recommend...
Tara Lopez dealt with the sale and purchase of our new home. She was absolutely outstanding and I cannot praise or recommend her enough. Tara is very professional and is passionate about her job. You her client is her number one priority which means that you will NEVER ever chase her. She will always keep you updated with what's going on and advise you accordingly. She is always available and if she is not she will tell you who to contact in her absence who will also have been briefed beforehand. Buying and selling a house is stressful, so you need someone who is proactive and will act on your behalf professionally and efficiently. I highly recommend CDPL especially Tara for the conveyancing as your experience with her will really make the whole process less stressful and overwhelming.
Date of experience: February 20, 2021
FR
We have experience an excellent service…
We have experience an excellent service with the conveyancing direct property lawyers when we sell our house with especial mention to Jake Stewart who handle our case. His excellent and he care for us during a stressful situation. Thank you very much. Mr & Mrs Ramos
Date of experience: February 15, 2021
ED
Ashleigh Ellis dealt with the sale of…
Ashleigh Ellis dealt with the sale of our house very smoothly and efficiently, indeed. It all went through without a hitch. She kept us informed at all stages and called back when asked. Thanks, Ashleigh
Date of experience: February 7, 2021
LH
Brilliant from start to finish !
Brilliant from start to finish !! Vicky Saunders was excellent , made it simple to understand and was easy to get hold off , also updated me constantly . Fantastic service , thank you Vicky . 5*
Date of experience: January 26, 2021
D
Dawn
US
Great service
Brilliant service from our case handler Leah Windeyer. Nothing was too much trouble and everything went smoothly although the sale process took longer than normal due to circumstances beyond our control. Would definitely recommend Conveyancing Direct and in particular Leah Windeyer.
Date of experience: January 22, 2021
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