Excellent service
Regular, informed and timely updates on progress of both our sale and purchase. Excellent support and accessibility provided by our conveyancing solicitor Tom Mclaren-Roberts.
3.6
Great
545 reviews
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Review summary
Conveyancing Direct Property Lawyers has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Terrible company, shocking communication
Our experience with Conveyancing Direct was a total letdown. It felt like we were completely in the dark, especially as first-time buyers, thanks to their lousy communication. Going through the complaints process, we were constantly brushed off, pretty much putting all of the blame on us for not magically understanding a process we hired them to guide us through. One of the most frustrating things was receving all of the crucial documents we needed, including the fixture and fittings form, DAYS before exchanging. Most of these documents were dated four months prior to this but apparently that's completely normal to be unaware of the details of the house you are buying until it's too late? I know solicitors are typically slow and require you to chase a lot, but when the company are failing to reply to complaints within their own 'prescribed time frame', you know something is wrong. And when they eventually did, they managed to send it to the wrong email addresses entirely - superb attention to detail. If you are purchasing through Connells and have been connected to this company, don't do it. Just Google a well-reviewed local solicitors and use them. Our sellers were also using Conveyancing Direct and we thought it would make the whole process smoother, but I don't think they were handled by the same office, let alone the same team/person. And if they were, I have absolutely no idea how they can manage it so poorly as the reason we were forced to exchange so quickly at the end of the process was due to how frustrated the seller was with them too. There's plenty more we could mention, but in short: avoid them at all costs. The endless bad reviews speak for themselves.
Amazing Solicitor Tom Mclaren-Roberts
Me and my partner have had a very good time with this company our solicitor Tom Mclaren-Roberts has been such a star always available when we have questions and was always quick at completing everything we needed
I just want to take a moment to express…
I just want to take a moment to express my heartfelt thanks for all the support and dedication you've shown me throughout this journey. I truly appreciate the time you've spent answering my calls and guiding me, no matter how many times I reached out. Your patience, professionalism, and steadfast commitment have made a significant impact, and I’m genuinely grateful for everything you've done. Thanks again for everything!This review goes out for Tom Mclaren-Roberts. From mr and mrs Momoh
Company details
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Website
www.conveyancingdirect.net
All reviews
545 total • Write a review
Showing 381 - 390 of 541 reviews
CW
Not Great So Far
Conveyancing Direct were appointed by the lender for a remortgage. They omitted to provide a consent letter, everything was sent back by return, and the dashboard shows the case is started. A week later I called for an update, and a completion date, as there's nothing complicated about it, and was told it hadn't yet been allocated. when I asked when it would be allocated I was told airily perhaps tomorrow.
Date of experience: April 29, 2021
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US
Would like to say a massive thank you…
Would like to say a massive thank you to the service Christian Wekho provided for the sale of my late mother’s estate, it was not a straightforward situation but Christian managed the transaction very well and successfully completed the sale in a timely manner. I would recommend using conveyancing direct and I will be using them again if the need ever arises.
Date of experience: April 28, 2021
J
Jess
US
I used Conveyancing Direct Property…
I used Conveyancing Direct Property Lawyers to help me purchase my first home and they were great. Christian was a pleasure to deal with, always getting back to me very quickly if I had any questions or issues. I would highly recommend them to anyone looking for a property lawyer.
Date of experience: April 27, 2021
A
Probably the WORST company in the world…
Probably the worst company in the world Appointed these 'conveyancers' as part of a re-mortgage and what can i say... Poor Comms Yep, Poor timelines, Yep, disregard of any consequences of them not delivering, Yep... Just avoid unless you want stress and increased costs...
Date of experience: April 26, 2021
C
Customer
US
We would Highly Recommend
We would highly recommend Samina from Conveyancing Direct. She made what initially felt like a daunting task for two first time buyers, a speedy, easy to understand process and we’re so pleased we used her services. She was extremely attentive and knowledgeable.
Date of experience: April 22, 2021
WM
Excellent service
Excellent service, would highly recomend.
Date of experience: April 12, 2021
S
Shiv
US
Superb Service...
A big thank you to Samina for handling the purchase of my property in a swift and timely manner! Very detailed orientated and efficient. Communication was effective and provided clear updates regularly. I will definitely be using again! Thanks
Date of experience: April 4, 2021
R
Raymond
US
Very bad and disappointing service from…
Very bad and disappointing service from my solicitor from this company. Communication was so poor and felt like a bother whenever I reached out and she always was in a hurry during communications. I feel she did not act in my best interest at all, did not feel comfortable in asking questions and felt like I should know things already and not be asking questions. Always have to chase her up on progress and she could not explain certain important information to me and help me make informed decisions on her part as a solicitor. For an instance where I was let down by her, every engineer and insurance company I encountered were surprised that my solicitor did not pick the issue up and raise appropriate concerns. Ended up spending more money on repairs after moving in and finding out issues with the property. As a first time buyer, I am highly disappointed.
Date of experience: March 31, 2021
CE
CDPL was a great firm to work with
CDPL was a great firm to work with. The online portal was user friendly and clearly set out the process. My case officer, Harry, was prompt and efficient. If Harry wasn't available by phone, one of his colleagues would always pick up the call and try and help. Have already recommended to a coupe of friends wo have their properties on the market.
Date of experience: March 24, 2021
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